Modernage Tobacco & Gifts

Horrible customer service. Sales rep sold me incorrect part and I walked out and not even 5 minutes later tried to return it and was told "all sales are final." Well you lost a long time customer and who now will take all of his business to your competitor. Elations has always had great customer service.

This place has awful customer service. The employees are clueless about the products that they sell and act like you are inconveniencing them when you ask questions (about electronic vape mod boxes). I'm a non smoker and was getting a vape pen for my gf for Christmas so I tried to ask questions about the nicotine levels in the flavors and neither employee working could give me an answer as to what strength level wasn't too harsh. I've done a lot of business with this family since I went to the Augusta ModernAge for years when I was in the Army at Fort Gordon but I will no longer give them any of my money because of my experience at this location. If these employees don't like dealing with customers they shouldn't be working in a customer service oriented job.

For a place called Modern Age this place sure does have ancient business practices. Secluded boss that refuses to deal with customers unless he has no other choice and card minimums to name a few.

The people who work here are always so nice and friendly. They make you feel so welcome and are so funny. They are extremely helpful and intelligent in this field. Plus they play really awesome music.

Modern Age is one cool store. A little further away than the location on Baxter but I like it better. Kayla and Josh helped us pick out some vape juice, tanks and some incense; could not have been more courteous.

Please give your business to a different store. This is a very poorly run establishment. Slow service, rude employees. I bought a vape battery that was defective right out of the box. They refused a return or even an exchange for one that worked. The response from the employee was “Sorry Bro. It’s our policy.” They can’t go out of business soon enough.

The owner is pushy. And they will try to charge you $65 for a device you can get for $11 on ebay. They always seem to have some "rigid" set of rules to follow whilst robbing folks. Like, you cant bring your pen in the store to check if their CBD cartridge will fit. These head shops DONT stand by ANY of their products. Vote with your $'s folks. Dont support these dumps. They aren't saving the world. They employ 4-5 people. At minimum wage. If they fall off it would be no loss.

NOT OPEN WHEN THEY SAY THEY ARE. I called and their message said they were open. I went by and no one was there. I called later the same day, they said they were open. Went out there again, and no one is even at the store. Don't waste your time. GO TO GREENLIGHT SMOKE RIGHT DOWN THE ROAD. Much better customer service, great selection, and fair prices at GREENLIGHT smoke shop down the road.

Modern Age is a great place. Everyone rating these low ratings because they didn't have what they wanted are idiots. The people here are super helpful and warm. Great cigars and vape stuff. Love everyone at Modern Age.

Hello..Well I went into modernage five months ago and maybe it was just a bad day because I put up a bad review because of my experience.So today I was in town and ran short on my tabacco (ohm)so I decided to try modernage out again.This time I got a completely different experience!!It was pretty good!I pulled up a little before 10 caught the guys getting ready to go in and ask did they carry my brand?"Yes sir we do" I was happy bc couldn't find it anywhere else.When I walked in the young man had my bag at the counter for check out bagged up and ready to go.... honestly night and day. I was so impressed I called the owner and told him about my experience first time and this time.He listen and more or less apologized about my experience and I told him I would remove my review.Guy seems to be Kool if not I would not have removed the review..now I have read some of the reviews of other customers.Not making excuses for the owner but if your looking for certain products you do have to use correct wording when buying certain items hint hint...now I paid a bit more than expected it's a little cheaper at the store I usually shop at but I was out...in the future if I'm out I'd still give modernage my business..guys last thing...go in with a positive attitude and things might turn out differently? Wish you all the best!! Oh yeah ran out of tubes and ran to the sister store down town the young lady with maroon hair I think Tunya always gives me AWESOME service very Kool carries great conversation each time I've been into the store!!!!Ten thumbs up!!!