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Review of Xhale City - Sandy Springs | CBD • Smoke • Vape |

Xhale City - Sandy Springs | CBD • Smoke • Vape | is a local business that offers a wide range of smoking products and accessories. The store is located at 6427 Roswell Rd ste a, Sandy Springs, GA 30328, and is open seven days a week. The store offers a variety of products, including tobacco, cannabis, vaporizers, and more.

The store has a large selection of products, and the staff is knowledgeable and helpful. They are always willing to answer questions and provide recommendations based on individual needs. The store is well-lit and maintained, and the products are well-organized, making it easy to find what you're looking for.

The store offers a variety of service options, including in-store shopping and quick visits. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store accepts debit cards, credit cards, and NFC mobile payments.

The store has received mixed reviews from customers. Some customers have reported rude staff and poor customer service, while others have praised the staff for being friendly and helpful. The store has also been criticized for not having certain products in stock, while others have praised the store for its wide selection of products.

Overall, Xhale City - Sandy Springs | CBD • Smoke • Vape | is a local business that offers a wide range of smoking products and accessories. The store has a large selection of products, and the staff is knowledgeable and helpful. While the store has received mixed reviews from customers, it is worth checking out if you are in the area and looking for smoking products and accessories.

From the business

"Established in 2011, Xhale City is deep-seated in Atlanta, Georgia. Known as one of the largest Smoke and Vape supply outlets in the Southeast, Xhale City offers the newest, top-quality products at leading prices. Our employees set the bar in product knowledge and can assist in finding the ideal vape, CBD or smoking accessories for your needs. Our mission is to be number one in delivering the hottest, trending products at the best prices in the market."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Xhale City - Sandy Springs | CBD • Smoke • Vape | Reviews - 269

4.1
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Emily Herkert

Emily Herkert

👍 👎 😐
rude associate bad customer service uncomfortable experience

I came here a little less than a week ago and the bleach blonde female associate with a septum piercing was extremely rude to me. She was giving me the death stare the moment i walked in and when i told her i wasn’t sure what i wanted but that i didn’t like elf bars, she continued to just glare at me and not say a word. I asked what the flavors were for “airo bars” and she borderline yelled them at me. After i paid i realized that this was made by elf bar which I told her i didn’t like. I totally understand getting frustrated at work as I myself am a server. People have bad days and that’s totally fine. But this associates attitude and behavior made me uncomfy to the point that I will never be back. I dont like writing bad reviews but I have never seen someone more angry to be at work and it was unnerving

cam jamison

cam jamison

👍 👎 😐
Rude Staff Terrible Service Discrimination

Rude staff. Terrible service. I stopped here to buy some incense and a vape. I happen to have my child with me coming from grocery shopping. They refused me service for having "a minor" with me and sited a law posted on their door.

When I showed them the law posted on their own door pertained to the sale of minors and it was completely within the law and my rights to purchase alcohol or tobacco while with my child they then just said we are not going to help you....

Not sure if it is because of me being a MINORITY and being JUDGED or if they are just completely IGNORANT to the LAW

Jermal Jermel

Jermal Jermel

👍 👎 😐
Poor Customer Service Defective Product No Refunds

This place is not in business to help customers only to help themselves!! I purchased a Smok tank from them that leaked from the day I got it. I asked for store credit they would give it. Then the manager Rachel walked in and totally ignored the issue and walked out on me while I was talking to her. I was extremely generous, I was positive and wasn't rude in any way. I have worked with many Vape Shops and the y always do good business with the customers because you want them to return. I don't recommend this location or any other Xhale City location to anyone because that is not a business you want to deal with. I know they will try to convince me to remove this comment and I will not because I gave them a opportunity to fix this and they didn't. So if you want to spend your money with a vape shop do it elsewhere! They have no exchange or refund visible but nothing about store credit!!!

Casey Lopez

Casey Lopez

👍 👎 😐
Spam Unrelated

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Dylan Pheasant

Dylan Pheasant

👍 👎 😐
Great Selection Friendly Staff

Happy with the selection here on just about anything. The wife and I decided to stop in from out of town. Just wanted to grab a few disposables. But the vast selection kept us browsing. Employee was very patient and polite. Top notch 💯

Chelsea Friez

Chelsea Friez

👍 👎 😐
Great Service Good Deals Recommendation

Jared gave impeccable service today! They have great deals here including ‘buy one, get one half off’ juice on Tuesdays. I would definitely suggest stopping by Xhale City if you need anything related to vapes

rainel mckey

rainel mckey

👍 👎 😐
Racial Profiling Terrible Service

Had a terrible experience here. Racially profiled. Screamed at me & my family. Terrible service. I was visiting from New York & would never come back.

Matt Nwachukwu

Matt Nwachukwu

👍 👎 😐
Poor Customer Service Out of Stock

Of all the "vape shops" in this town, this has got to be one of the worst. Don't go here if you need eliquid. They literally never have it.

I asked about why and the dude at the counter said it's a combination of having a warehouse that's slow to fill orders, plus employee laziness because what they do get on they don't inventory or shelve.

What's the point of that?

Horrible! Go elsewhere for eliquid and vape. This shop ain't it.

Timothy Bourne

Timothy Bourne

👍 👎 😐
Clean and organized Friendly staff New favorite store

I’ve been shopping here for a few years now but recently this store has stepped up its game!! Extremely clean and organized inside, much more so than the other Xhale stores I visit frequently. Alex and Brandon were very kind and easy to conversation with! I’ll be coming back more often! New favorite store!

Ben Steuer

Ben Steuer

👍 👎 😐
Disappointing Unhelpful Staff Poor Customer Service

Honestly this used to be my favorite exhale, but my last experience was just disappointing. Staff didn't really have many answers to my questions. Also, I bought a whip dispenser at another location and I know it's not their fault, but I ended up only with a corporate number to call. The staff was apologetic, I'll give them that.

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Xhale City - Sandy Springs | CBD • Smoke • Vape | Hours

  • Monday 10 AM to Midnight
  • Tuesday 10 AM to Midnight
  • Wednesday 10 AM to Midnight
  • Thursday 10 AM to Midnight
  • Friday 10 AM to Midnight
  • Saturday 10 AM to Midnight
  • Sunday 11 AM to 11 PM