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Review of Mad Hatter's Hide Away smoke shop

Mad Hatter's Hide Away smoke shop: A Wonderland for Smokers

Mad Hatter's Hide Away smoke shop is a popular destination for smokers in Rochester, New York. The shop offers a wide range of tobacco products, including cigars, vaporizers, and wellness products. The shop is located at 2334 Culver Rd, Rochester, NY 14609, and is open seven days a week.

Service Options

The shop offers several service options, including curbside pickup, in-store pickup, and in-store shopping. However, delivery is not available. Customers can choose the service option that best suits their needs.

Accessibility

The shop is wheelchair accessible, with a wheelchair accessible entrance and parking lot. This makes it easy for customers with disabilities to access the shop.

Planning

Customers who are in a hurry can visit the shop for a quick visit. The staff is knowledgeable and can help customers find what they need quickly.

Payments

The shop accepts debit cards, credit cards, and NFC mobile payments. This makes it easy for customers to pay for their purchases.

Product Selection

Mad Hatter's Hide Away smoke shop has a wide range of tobacco products, including cigars, vaporizers, and wellness products. The shop also has a great selection of glassware and smoking accessories. Customers can find everything they need for their smoking needs at the shop.

Customer Service

The staff at Mad Hatter's Hide Away smoke shop is friendly and knowledgeable. They are always willing to help customers find what they need and answer any questions they may have. Customers appreciate the excellent customer service they receive at the shop.

Customer Reviews

Customers have left positive reviews for Mad Hatter's Hide Away smoke shop. They appreciate the great selection of products, knowledgeable staff, and excellent customer service. Customers also enjoy the sensory experience of the shop, with its sights and smells. Some customers have been visiting the shop for years and appreciate the personal touch of the staff remembering them and saying hello.

Please note that the business's website and contact information have not been included in this description.

From the business

"Mad Hatter's Hideaway is Rochester's #1 Smoke Shop! We carry the best cigars, vape, CBD, and tobacco products. We also have Rochester's largest selection of glass, featuring local glass artists and the most popular brands worldwide!"

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Mad Hatter's Hide Away smoke shop Reviews - 413

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Cameron Stringer

Great place, everyone was super friendly, great prices, tons of pieces. Ask for Donal, super helpful

julie dennis

Amazing service,high quality products. Be sure to join the rewards program for great deals!

Rob Smith

Does this location sell anything to clean system from toxic

Shane Zeck

I will always go here. The staff us always friendly and never fake. I trust them. And you should too.

David Ramos

David Ramos

πŸ‘ πŸ‘Ž 😐
Helpful Employees Organized Store Highly Recommended

I like MadHatters Hide away, the employees are helpful taking the time out to talk to you about & find what you R looking for , Regarding everything from imported tobacco, cigars, exclusive vape mods, E_jUICESES, VAPE &Tobacco excessories.I like the layout of the store, very organized and clean. "Definitely worth frequenting" and I highy recommend them for all of your smoking needs.

Stephanie Stewart

Stephanie Stewart

πŸ‘ πŸ‘Ž 😐
Knowledgeable Staff Professionalism

Best smoke shop around! I will only go here, the employees and owners are very knowledgeable on everything and present themselves in a professional manner, only place I will give my business to! Keep up the awesome work!

Elizabeth Treman

Elizabeth Treman

πŸ‘ πŸ‘Ž 😐
Knowledgeable Employees Great Manager Must Visit

the coolest most laid-back place awesome employees very knowledgeable kind of like feeling you're at home they have everything the manager is great he likes to to sell his sweatshirts but everyone I've ever dealt with their over the years has been absolutely the best head shop in Rochester by far you must visit and buy a sweatshirt

Samuel Ishman

Samuel Ishman

πŸ‘ πŸ‘Ž 😐
Local artists CBD selection Kratom Parking difficulties Good inventory

Great place to find amazing glass from LOCAL Rochester artists! Their CBD selection is great and they have kratom as well. Parking is a little difficult at times but worth finding a spot. They always seem to have what I'm looking for even if you don't see it right away. I won't be able to make it for 4/20 but I'd do anything to make it! GO CHECK THEM OUT!

Mary Beth infantolino

Great customer service

Ryan Pinkerman

Ryan Pinkerman

πŸ‘ πŸ‘Ž 😐
Great Selection Knowledgeable Staff Customer Satisfaction

A great selection at every price point. Willing to answer questions truthfully and without bias. Tons of knowledge on products. You won’t be disappointed.

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