High Life Smoke Shop Chapel Hill

Very helpful! A wonderful place, with great employees. Justin was such a awesome helper to me and my friends and very patient.

It used to be cool when the male staff was working here but today I encountered an unfriendly, rude and ignorant staff. She basically kicked / rushed me out while I was looking around and it wasn't even close to the closing time (the store is still open now), and there were no other customers in the store. The staff did not know what I was looking for until I found it myself behind the shelves. I don't write Google reviews and this shows how offended I am; I regret spending my money here today because of that clerk's unprofessional attitude.

I am going back to my man Crazy Eddy, peace

Wouldn't even answer simple questions about their vape devices. Looked at me like I was crazy when I asked about '510 threaded batteries' which as a new person who vapes, is one of the most basic requests.

I got so weirded out by the standoffishness that I told them if they didn't have anyone who knew anything about the products, I'd just have to leave. Keep in mind, I was willing to spend a good bit, I had quite a shopping list. They just went 'okay' and I left.

Not only did they lose the sale, they lost me as a customer entirely. And I've started getting into this as a hobby. What a joke.

SmokeRings up the street is far superior. Staff is friendlier, and go above and beyond to help. I have never received that level of service from High Life Chapel Hill.

I had a very specific item I was looking for and was having trouble sourcing it. I had contacted three other Vape/Smoke stores and wasn't able to locate my item...until I called High Life in Chapel Hill. "Matt" answered my call and was most knowledgeable, helpful, friendly and courteous. He had my item in stock and I made my way to 316 W. Franklin St. Very impressed with the store's layout, product variety, organization and overall cleanliness. Met Matt and he had my item waiting for me. I had a number of questions and inquiries about products, their function and maintenance. Matt was great in answering all my questions in detail. Because of Matt, High Life is now the place I go for my vape and smoke needs.

Management is awful. My wife was in their to buy a non-menthol e-liquid, and they sold her one anyways saying it was in fact not menthol. When she came in to return it the manager crucified her for returning it, and was raising his voice. Not very professional, and I definitely don't recommend. However, Smoke Rings a few doors down seems like a better choice.

I come all the way to the Chapel Hill store because it’s been a great experience each time! Justin is always so friendly and helpful whenever I go!

Unfriendly staff. Their selection isn't great so they make up for it be throwing shade on their competitors. Very poor form. Idk if that is a management decision, but if not then I think y'all should talk to your staff. Do better. Keep Chapel Hill chill.

Brandon H was extremely helpful and super nice! Def gonna come back for more goodies like Ciara! Okrrr

Brandon, Christian, and Tashia helped out a ton! They even let me know when they get the next shipments of my favorite products. Definitely made this store my favorite shop!