High Life Smoke Shop North Tryon

Train your employees! On several different occasions your employees showed that they don’t know what they’re selling. It is apparent that the company isn’t worried about the overall experience. Decent selection is about the only good thing I could say about this location. You just have to be sure you know exactly what you need, because asking them for help is not an option!

Youngins don't know & don't care about good customer service at all. They just halfway do their jobs and find other people to blame when they get called out. They were both standing around doing nothing upon entrance and then when it was time to work and the self service machine was down they both blamed somebody else like they couldn't have just done it themselves... Like... Whaaahh? 🤔

This Is A well-stocked High Life but you either get very good service or you get ignored one or the other. If you don't know exactly what you want expect to get treated like you are bothering the staff. If there are more than one or two people in the store expect to get rushed. if you know exactly what you want and you are looking for something specific that they carry you can go in tell them exactly what you want check it out and leave and you'll be fine otherwise plan on a hit-or-miss experience.

Buss is awesome. We went to just hang out and look at everything and got a great conversation and a cool piece out of it!

Everyone in this store is amazing. I get kratom and they are very knowledgeable about all the different types. Grace is so amazing. They are my number one choice to go to. They have a huge variety of vapes and oils as well at very reasonable prices.

Natalia had awesome customer service and professional recommendations for my needs! She stayed patient and friendly with me my whole visit. Will be coming back to shop at this particular High Life just cause of this experience. Thanks again!

I bought a brand of kratom they carry and the guy told me it was a great brand. Well it turned out to be complete garbage and they would not give me a refund or let me exchange it. I get kratom works different for everyone but I know garbage kratom when I take it. It's not their fault per say for the bad brand or batch but good customer service would let me get my 99 dollars back. Now I know why that bag was on sale so cheap for a kilo. SMH learned my lesson for sure. I would stay away from kratom pharmacy and be aware if you buy something and it turns out to be awful, they won't help you out with a refund or exchange.

Do not shop here. Employees are mislead to high hell on the product they are selling. Spent nearly $100 on new salt nic devices and pods. Only to find out that the pods they sold us were for regular nicotine. All of the pods burnt out within 4 days due to them not being the correct pod. When I called to confront the store about it they told me they only had one pod for the system which I knew was a lie due to having purchased one prior to this incident. Before hyping up a device for being an “Awesome salt nicotine system.” Make sure your company knows what they’re actually selling. ESPECIALLY when you have “No return” policy, and when the employee in the store refuses to test devices and check pods before selling them. This whole experience has literally left a bad taste in my mouth, and an even worse imprint of high life in my mind. Don’t shop here, it’s a waste of time and money.

Came and waited 10 minutes for the gentlemen to check in his order and assist me. He convinced me that a specific product is the best so I purchased it. I spent 30.00 bucks, then walked to the car to see if it would work on my cartridge, it didn’t work so I walked right back in to let him know. Never left the parking lot never even moved my car. Get inside the store thinking maybe he will let me change it . He then says, “We can’t exchange it, are manager changed the policy”. I let him know I will never use it, I’ll take something cheaper, he says” I can’t my manager won’t allow it”. I say well let me speak with the manager, he says,” our manager got into trouble so he was deported, he treats up like peasants”. Then he insist on me spending another 20.00 bucks on something else. I come here all the time I told him. He then says, “sale it to a friend, I can switch it with a different color pen”. It’s crazy that he literally has just pulled the product off the truck and because I walked out the door I couldn’t exchange it. Why would I switch out the same pen that does not work. It’s a shame....

This place is a joke. Bought a kilo of kratom from them and we opened it once we got home. It smelled rotten and was discolored. We figured maybe it was just a different strain, so we tried it and both got sick. Made several attempts to contact them for a refund and were met with rude and completely unprofessional customer service. Grace, the store manager, interrupted me several times to repeat their no refund policy and offered us a 10% discount. Why would we buy more garbage??? AVOID THIS PLACE AT ALL COSTS!!!!!!