ZFO VAPE SMOKE CBD & NOVELTY

Garbage.went there to Buy a new vape and new coils for it. Girl sold me the wrong coil pack so i go back to replace them but they won't take them back per store policy also the girl was very rude. now im out another 20$ plus the drive. Most of the employees have no experience with vape products there what so ever. Wouldn't recommend wasting your time. Plus the vape selection is lacking and expensive.

UPDATE: ZFO will do anything to hide their atrocious customer service. They will even stoop to lying about formerly loyal customers. After they instituted their "mail ban", I left my original positive review below and moved on. Months later, after one of their devices that I own crapped out, I was planning a trip to visit their store in person to purchase a replacement part to restore said device. That's right, that is how loyal of a customer I once was. Knowing that they could not ship the part to me, I was willing to book a 2.5 hr flight just to pickup a small part from them. Of course, I wanted to know if the part was available from them before booking the flight. I kindly reached out for product availability and was chastised and dismissed in an extremely rude manner. I've worked in CS before and would never treat a customer, especially a long-term loyal customer in any way similar. Now, they're blatantly lying about their terrible service in order to uphold their own "reputation". If you read other reviews, you will see a trend. The fact is, ZFO treats their customers like garbage and will do anything to hide the truth. I did not see them for who they really were until recently. Had I known, I would not have spent a single cent with them. Oh and the defective device that they manufactured? I threw that junk out. ---------------- These guys just lost a long-time customer. Asked for stock availability and was treated to rude and condescending "customer service". Looking at other reviews, this seems to be a common theme. It's sad that a once amazing business now resorts to belittling their patrons. With this attitude, I wouldn't be surprised if more customers take their business elsewhere. ZFO is not worth your time or money, especially with so many good alternatives available nearby and online. 4/1/21 Original Review: 5/5, great products and customer service. Will definitely miss shopping with you guys! Hope to make a visit some time soon

I personally have spent hundreds of dollars here on disposable tobacco vapes. I recentaly just purchased 10 Hyde disposable. Out of 10 of them 5 of them did not work at all when i opened them. This was a $120 purchase after tax which is about my normal purchase when i go there. I was told by the person at the front desk and relayed throught the owner that all sales are final and sorry about the inconvenience. No phone call or anything. I have found a new place that said if that EVER happens we will replace it. It's pretty sad that small business owner can see transaction on a customer and lose some over $50. Will NEVER go back again and i would suggest people move to another location. These people could care less about your business. In reply to your response. I buy whatever vapes you have, and really not to concerned with discounts. I have 5 out of 10 Hydes broken and can bring them up to show you. Not worth my time anymore and see how you do business. So i should have opened all 10 Hydes i bought from you and tried call of them there? That is not realistice, have a good failure.

Wife bought a vape mini pod kit on Friday afternoon ,did not work, brought it back on Monday morning,they will not exchange or credit as store policy ,they just lost a long time customer,they can keep there junk sales

I came in with a frown and had a bad moment as I vaped. I left with a smile and skipping home. They have a vast amount of product. Oh btw Daniel was wonderful people.

The Customer service was great. And they had a tank I've been looking for . Couldnt find it for 2 weeks till someone recommended this place So happy I did buisness with them . Thank you ZFO for the Great exsperience.

Severely underrated shop. Always clean and neat, great service, and kind owner. Lots of selection and expertise. Will be going here again 💯

Took the time to go over different options and personal experience. Always great customer service!

Great customer service. Cute bulldog as well. Support local business.

People that work there are so rude and nasty to customers. I would never go there again.

I came in for disposables and after speaking with the customer service, I was enlightened on a nova 2 refillable tank and love it!!! Awful at names but it was great customer service and I will continue to go back!!!

Great service, Darryl took her time and went over my device with me. I’ll be buying my supplies here from now on. Nice people

Not a fan, feels weird going into a dungeon to buy from arrogant guys who swear they have 40 amp batteries.

the worst the absolute worst store you can possibly go to for any vaping accessories at all in fact you need to be 21 to buy batteries at the store because the guys are so paranoid they're going to be shut down because they're doing some illegal activity and selling marijuana and marijuana accessories as well as probably what it seems like is drugs out of the store in this dimly lit crack house that they call a vape shop I would never suggest anybody goes in there unless you plan to catch something like syphilis or hepatitis from the air.

Employee Cody was EXTREMELY helpful in assisting me in choosing a new device and setting it up... Keep up the great work!!!

Best shop around if I do say so myself ;)

Excellent customer service and great suggestions on vape related needs. Highly recommend to my friends who still smoke.

Great service. Great people. Best owner! By far the friendliest vape shop. They give you their full attention. Knowledgeable! Live this place. It's Zen.

Very friendly and helpful staff

Bad business .