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Review of Cloud 9

Cloud 9: Your One-Stop Shop for Tobacco, Glass, and Novelties

Cloud 9 is a tobacco shop, glass shop, novelty store, and pipe supplier located in Rapid City, South Dakota. The store offers a wide range of products, including tobacco, e-cigarettes, glass pipes, water pipes, hookahs, and more. The store is open seven days a week, with extended hours on Fridays and Saturdays.

Cloud 9 offers a variety of service options to its customers. Curbside pickup and in-store shopping are both available, making it easy for customers to get the products they need. The store is also wheelchair accessible, with a wheelchair accessible entrance and parking lot.

Customers looking for a quick visit will appreciate the store's planning options. The staff is knowledgeable and friendly, always willing to help customers find the products they need.

Cloud 9 accepts debit cards and NFC mobile payments, making it easy for customers to pay for their purchases. However, the store does not offer delivery at this time.

Customers have left positive reviews of Cloud 9, praising the store's staff and selection of products. One customer wrote, "Always welcoming friendly great staff great customer service and the amazing smells every time you walk in is breathe taking." Another customer said, "The people there were very helpful with suggestions on what to get when they ran out of the type I normally get! He explained it confidently and knew what he was doing! They also have the most convenient hours and have been open every time I've gone there."

While the majority of reviews are positive, one customer had a negative experience with a broken vape. However, it's important to note that this is just one customer's experience and does not necessarily reflect the overall quality of the store.

Overall, Cloud 9 is a great option for anyone looking for tobacco, glass, or novelty items in Rapid City. With a wide selection of products, friendly staff, and convenient service options, it's no wonder why customers keep coming back.

From the business

"Rapid City's widest selection of pipes, water pipes, tobacco, and tobacco accessories that wont break the bank and some that will. Between our two stores we have your needs covered."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store shopping

Cloud 9 Reviews - 301

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Sean Wulf

Sean Wulf

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Pleasant Service Great Selection Reasonable Prices Customer Satisfaction

Pleasant friendly service, a great selection of products and reasonable prices, go along way in making sure customers leave happy, and are eager to return. Well done.

Siberian Clydesdale

Siberian Clydesdale

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Knowledgeable Staff Wide Product Range Nice Smell

(This is for the Haynes Rd location)
I haven't had a bad experience or even seen one there. The staff are quite knowledgeable & the store itself is packed with different products. Oh, and the store smells nice.

Lona Rencountre

Lona Rencountre

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Friendly Staff Knowledgeable Highly Recommended

Enjoy the way the employees are greet Yu as Yu enter..they know there product n are vary helpful. Highly Recommend this store.

Michelle lemire

Michelle lemire

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Knowledgeable Staff Friendly Service New Products

They have very knowledgeable people there, there curdious and friendly, they seem to get new products every day.. I have no complaints. Go try there stuff

Cameron Sheppard

Cameron Sheppard

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Great Customer Service Friendly Staff

Great experience every time I show up customer service is key to any industry and I know every time I walk in the door someone greets me and either asks what I need or let me know they will be with me as soon as they are done with the customer in front of me

Cat Taylor

Cat Taylor

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knowledgeable staff friendly staff good selection decent prices helpful advice

Always a great experience. The staff are knowledgeable and friendly. The selection is pretty good and the prices are decent. We really appreciate the advice we've been given by the staff.

Maria McDermott

Maria McDermott

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friendly staff great selection helpful staff caring staff

friendly staff and a great selection! the staff are so helpful and answer all questions you have. they genuinely care. worth stopping by!!!!!

Ashtney Burns

Ashtney Burns

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Helpful Staff Wide CBD Selection Cute Merchandise

Love love the staff! Very helpful, informational, and so nice to chat with and see! I went in there once, and Iā€™m a forever customer. They have the cutest bracelets, windchimes, tapestries, and a wide cbd spread to choose from. Just a lovely store ā¤ļø

Robert Hamilton

Robert Hamilton

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Defective Product Poor Customer Service

Bought a defective torch here. Once I bought it they wouldn't exchange it. They referred me to the manufacturer. I'm sorry but if I spend $25 at your establishment to buy a torch and just a couple of days later you won't exchange it? Garbage

Danelle Matzke

Awesome service here everyday

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Cloud 9 Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 11 PM
  • Saturday 9 AM to 11 PM
  • Sunday 9 AM to 10 PM