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Review of Cloud 9

Cloud 9: Your One-Stop Shop for Tobacco, Glass, and Novelties

Cloud 9 is a tobacco shop, glass shop, novelty store, and pipe supplier located in Rapid City, South Dakota. The store offers a wide range of products, including tobacco, e-cigarettes, glass pipes, water pipes, hookahs, and more. The store is open seven days a week, with extended hours on Fridays and Saturdays.

Cloud 9 offers a variety of service options to its customers. Curbside pickup and in-store shopping are both available, making it easy for customers to get the products they need. The store is also wheelchair accessible, with a wheelchair accessible entrance and parking lot.

Customers looking for a quick visit will appreciate the store's planning options. The staff is knowledgeable and friendly, always willing to help customers find the products they need.

Cloud 9 accepts debit cards and NFC mobile payments, making it easy for customers to pay for their purchases. However, the store does not offer delivery at this time.

Customers have left positive reviews of Cloud 9, praising the store's staff and selection of products. One customer wrote, "Always welcoming friendly great staff great customer service and the amazing smells every time you walk in is breathe taking." Another customer said, "The people there were very helpful with suggestions on what to get when they ran out of the type I normally get! He explained it confidently and knew what he was doing! They also have the most convenient hours and have been open every time I've gone there."

While the majority of reviews are positive, one customer had a negative experience with a broken vape. However, it's important to note that this is just one customer's experience and does not necessarily reflect the overall quality of the store.

Overall, Cloud 9 is a great option for anyone looking for tobacco, glass, or novelty items in Rapid City. With a wide selection of products, friendly staff, and convenient service options, it's no wonder why customers keep coming back.

From the business

"Rapid City's widest selection of pipes, water pipes, tobacco, and tobacco accessories that wont break the bank and some that will. Between our two stores we have your needs covered."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store shopping

Cloud 9 Reviews - 301

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Mackenzie Shorter

Mackenzie Shorter

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Health Concerns COVID-19

I bought two swft pro disposable vapes here at this store. I had unboxed one and noticed that it started to give me chest pain. I called to see if I could return the unopened one to the store but I was told that it can’t be returned. I get the whole COVID situation but if the staff isn’t willing to put in mask why would they care about a vape that’s still in its box and wrapper package. Oh and btw DONT buy the swft pro. They might be fake.

Weston Mays

Weston Mays

πŸ‘ πŸ‘Ž 😐
Friendly Staff Knowledgeable Helpful Fun Atmosphere Wide Selection

Overall one of the best stores I’ve been in, in general the people are friendly knowledgeable and helpful and are really fun to be around! You’ll almost be in there for an hour and not even realize it You’ll almost be in there for an hour and not even realize it, and they have everything you are looking for all the time!

Ghost W

Ghost W

πŸ‘ πŸ‘Ž 😐
Friendly Service Well-Versed Staff Relaxed Environment Great Shopping Experience

Speedy/friendly service. Staff seem well versed in their products, very relaxed environment. 10/10 always shop here.

Terry Clark

Terry Clark

πŸ‘ πŸ‘Ž 😐
Excellent Service Great Prices Positive Experience Highly Recommend

Excellent service great prices and a badass experience every time highly recommend stopping in

Monkk Dawgg

Monkk Dawgg

πŸ‘ πŸ‘Ž 😐
Friendly Staff Helpful Positive Atmosphere

So friendly! Very helpful, it's nice to go in businesses where it seems that everybody loves their job and wants to be working there! And that's what I always getw shopping at cloud 9!

Chris Tromp

They are so friendly

lolabannana89

lolabannana89

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Pushy Owner Poor Customer Service Charging for Missing Items

The owner is extremely pushy and will talk a product to death even of you don't want it. We told her we didnt want aknething and she still put it in the bag like???? Also when you buy the puff cones double check because they will charge you and it won't end up in the bag. This happens every time I buy them.

Justin Peneaux Twoelk

friendly people, awesome staff, great product, with pretty good pricing

Kally M.

Kally M.

πŸ‘ πŸ‘Ž 😐
Great environment Amazing owners Great treatment Spot on suggestions

Great environment, treated great and suggestions were spot on! Amazing owners and employees

Gwen Eagle Bull (Gwennie)

Gwen Eagle Bull (Gwennie)

πŸ‘ πŸ‘Ž 😐
Great Experience Friendly Staff

It’s always a great experience. My favorite place to go to and the staff is always great to me.

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Cloud 9 Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 11 PM
  • Saturday 9 AM to 11 PM
  • Sunday 9 AM to 10 PM