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Review of Cloud 9

Cloud 9: Your One-Stop Shop for Tobacco, Glass, and Novelties

Cloud 9 is a tobacco shop, glass shop, novelty store, and pipe supplier located in Rapid City, South Dakota. The store offers a wide range of products, including tobacco, e-cigarettes, glass pipes, water pipes, hookahs, and more. The store is open seven days a week, with extended hours on Fridays and Saturdays.

Cloud 9 offers a variety of service options to its customers. Curbside pickup and in-store shopping are both available, making it easy for customers to get the products they need. The store is also wheelchair accessible, with a wheelchair accessible entrance and parking lot.

Customers looking for a quick visit will appreciate the store's planning options. The staff is knowledgeable and friendly, always willing to help customers find the products they need.

Cloud 9 accepts debit cards and NFC mobile payments, making it easy for customers to pay for their purchases. However, the store does not offer delivery at this time.

Customers have left positive reviews of Cloud 9, praising the store's staff and selection of products. One customer wrote, "Always welcoming friendly great staff great customer service and the amazing smells every time you walk in is breathe taking." Another customer said, "The people there were very helpful with suggestions on what to get when they ran out of the type I normally get! He explained it confidently and knew what he was doing! They also have the most convenient hours and have been open every time I've gone there."

While the majority of reviews are positive, one customer had a negative experience with a broken vape. However, it's important to note that this is just one customer's experience and does not necessarily reflect the overall quality of the store.

Overall, Cloud 9 is a great option for anyone looking for tobacco, glass, or novelty items in Rapid City. With a wide selection of products, friendly staff, and convenient service options, it's no wonder why customers keep coming back.

From the business

"Rapid City's widest selection of pipes, water pipes, tobacco, and tobacco accessories that wont break the bank and some that will. Between our two stores we have your needs covered."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store shopping

Cloud 9 Reviews - 301

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Michael Bruce

Michael Bruce

πŸ‘ πŸ‘Ž 😐
Friendly Staff Wide Product Variety

Very nice staff and groovy looking setup. Wide variety of products. They treated me well even after asking many questions and deciding not to buy anything.

Phelan Scherer

Great service, great selection. Always have what I want in stock.

rela Yankton

rela Yankton

πŸ‘ πŸ‘Ž 😐
Welcoming Staff Helpful Staff Great Selection Good Location Not Busy

Very welcoming, kind and helpful staff. They have a great selection of vape products and I like the location also not too busy with daily traffic

Christian Lerback

Christian Lerback

πŸ‘ πŸ‘Ž 😐
Great Customer Service Knowledgeable Staff Good Selection of Products Rewards Program

I had a friend tell me today about Delta8 so I wanted to learn some more about it. After running behind all day, I was headed to Cloud 9 about 15 minutes before they closed. I called ahead and was told they'd wait for me. Two employees were helping three customers ahead of me when I got there. I was worried they would rush me to get closed but was treated just the opposite. Every question (and I had plenty) was answered with patience and knowledge. After learning what I could, I made a few selections and prepared to check-out. My rewards account wouldn't cooperate and they took the time to fix the issue so I got my points. Excellent experience and I will be back soon to try some more new products!

Torey Erdmann

Always get good customer service and prices are not outrageous

Furious β€œFuriousDude” Dude

Very funny guy quick and easy transaction with good prices

Andrew Evans

Andrew Evans

πŸ‘ πŸ‘Ž 😐
Clean Friendly Staff Short Wait Time

Always clean, employees are always there to greet you, the wait time isn't ever too long.

Timothy Winjum

Timothy Winjum

πŸ‘ πŸ‘Ž 😐
Great Service Friendly Staff

The Wizard is great, and his little helper is very friendly. They go out of their way to help you find what your looking for.

Jana Whetzal

Jana Whetzal

πŸ‘ πŸ‘Ž 😐
Friendly Staff Wide Variety of Products

Nice people, cool stuff, all kinds of choices for nicotine, other types of carts or disposables, glass, tapestries, knick-knacks, t-shirts.

Sharla Salway

Always get great customer service, always friendly and helpful!

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Cloud 9 Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 11 PM
  • Saturday 9 AM to 11 PM
  • Sunday 9 AM to 10 PM