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Review of Cloud 9

Cloud 9: Your One-Stop Shop for Tobacco, Glass, and Novelties

Cloud 9 is a tobacco shop, glass shop, novelty store, and pipe supplier located in Rapid City, South Dakota. The store offers a wide range of products, including tobacco, e-cigarettes, glass pipes, water pipes, hookahs, and more. The store is open seven days a week, with extended hours on Fridays and Saturdays.

Cloud 9 offers a variety of service options to its customers. Curbside pickup and in-store shopping are both available, making it easy for customers to get the products they need. The store is also wheelchair accessible, with a wheelchair accessible entrance and parking lot.

Customers looking for a quick visit will appreciate the store's planning options. The staff is knowledgeable and friendly, always willing to help customers find the products they need.

Cloud 9 accepts debit cards and NFC mobile payments, making it easy for customers to pay for their purchases. However, the store does not offer delivery at this time.

Customers have left positive reviews of Cloud 9, praising the store's staff and selection of products. One customer wrote, "Always welcoming friendly great staff great customer service and the amazing smells every time you walk in is breathe taking." Another customer said, "The people there were very helpful with suggestions on what to get when they ran out of the type I normally get! He explained it confidently and knew what he was doing! They also have the most convenient hours and have been open every time I've gone there."

While the majority of reviews are positive, one customer had a negative experience with a broken vape. However, it's important to note that this is just one customer's experience and does not necessarily reflect the overall quality of the store.

Overall, Cloud 9 is a great option for anyone looking for tobacco, glass, or novelty items in Rapid City. With a wide selection of products, friendly staff, and convenient service options, it's no wonder why customers keep coming back.

From the business

"Rapid City's widest selection of pipes, water pipes, tobacco, and tobacco accessories that wont break the bank and some that will. Between our two stores we have your needs covered."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store shopping

Cloud 9 Reviews - 301

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Jason Giecek

Great service, great prices!! 10 stars if I could.

Marie

Marie

πŸ‘ πŸ‘Ž 😐
Friendly Staff Large Selection Effective Kratom Good Service

Super friendly staff and the largest selection of Kratom I've seen. I got the green malay and it is by far the MOST EFFECTIVE kratom for pain relief I've found yet, Ive been buying it for 4 yrs, from all over the country. I'm definitely stopping in again next time Im thru that way.

Jemahl Jones

Jemahl Jones

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service Knowledgeable Clerks Helpful Staff Friendly Atmosphere

I always have had excellent customer service…..clerks are knowledgeable and helpful and very friendly…..I will definitely be back…..

Preston Myrum

Great store been going there for a few years now nice people

Laura Quasney

Laura Quasney

πŸ‘ πŸ‘Ž 😐
Friendly Staff Knowledgeable Employees

The employees are always nice and chill. I also appreciate how informative every employee is! You guys are awesome

Kandie Dracar

Very helpful. Took time with me as I am a newbie

Gregnar Martin

Gregnar Martin

πŸ‘ πŸ‘Ž 😐
Great Service Knowledgeable Staff

This store is great, I’m always treated with respect and kindness... lots of shops like this have pushy sales people and they lurk over you like your a criminal.. I’ve never been hounded or pushed to buy something. And whenever I ask the knowledgeable sales folk are quick to answer questions or tell me about a product.

335i Hero

335i Hero

πŸ‘ πŸ‘Ž 😐
Bad Product Poor Customer Service

This is Colton, I spend THOUSANDS AND THOUSANDS with you guys. I come in EVERY DAY, today I spent 5 dollars on a grav pen, it shattered on a first warm up(I've had 5 of these things and never happened before), and luckily only burned my new truck seat for a second before I burned my hand and got it off. I was out the shop for 60 seconds, I came back inside to swap them out and was denied.
It wasn't a 200$ bong that I broke, it was a bad product and you make so much off me, I was blown away at how disrespected I felt. Check my points account, I guarantee I've spent more than 99% of your regular loyal customers.
Kevin make this right. I am absolutely pissed.

No

Robert Dorer

Robert Dorer

πŸ‘ πŸ‘Ž 😐
helpful staff great selection reasonable prices

I love the staff they help you find whatever your looking for.
And I love all the items they have.
I also enjoy the clothing they have, I bought two long flowy skirts from them at a reasonable price.

A Kid

Friendly people great service

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Cloud 9 Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 11 PM
  • Saturday 9 AM to 11 PM
  • Sunday 9 AM to 10 PM