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Katy Smoke Shop, Vapes, CBD, Hookah, Kratom, Delta 8, THC-O, & More! By Pine Apple Xpres Logo

Katy Smoke Shop, Vapes, CBD, Hookah, Kratom, Delta 8, THC-O, & More! By Pine Apple Xpres

4.7

449 reviews

Review of Katy Smoke Shop, Vapes, CBD, Hookah, Kratom, Delta 8, THC-O, & More! By Pine Apple Xpres

Katy Smoke Shop, Vapes, CBD, Hookah, Kratom, Delta 8, THC-O, & More! By Pine Apple Xpres is a local business that offers a wide variety of products related to smoking and vaping. The store is located at 1420 Katy Fort Bend Rd Suite 180, Katy, TX 77493, and is open seven days a week. The store offers in-store shopping and is wheelchair accessible, making it convenient for everyone to visit.

The store offers a range of products, including tobacco, cannabis, glass, hookah, vaporizers, and more. The store is well-lit, clean, and inviting, making it a pleasant shopping experience. The staff is friendly and knowledgeable, and they offer great recommendations to customers who are unsure about what to buy. Customers can also benefit from the store's quick visit planning option, which allows them to get in and out of the store quickly.

The store accepts debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases. The store also offers a buy-one-get-one-$5-off deal on premium e-juice, making it an affordable option for customers who are looking for high-quality products at a reasonable price.

While the store has received mixed reviews from customers, most of them have praised the store's customer service and product selection. Some customers have complained about the store's individual pod sales, which they claim are sold out of the manufacturer's packaging. However, the store's staff has been helpful in resolving these issues.

Overall, Katy Smoke Shop, Vapes, CBD, Hookah, Kratom, Delta 8, THC-O, & More! By Pine Apple Xpres is a great local business that offers a wide variety of smoking and vaping products. The store is well-lit, clean, and inviting, and the staff is friendly and knowledgeable. The store's quick visit planning option and buy-one-get-one-$5-off deal on premium e-juice make it an affordable and convenient option for customers. While the store has received mixed reviews, most customers have had a positive experience shopping there.

From the business

"Pine Apple Xpress Smoke Shop & Vape! We are a friendly, fun, and home like environment type of business who all strive to provide you with not only top quality products but the best service too. Coming to Pine Apple Xpress you can guarantee to find what you need. If not then we always have an alternative!! As we say “If we don’t have it! You don’t need it” We provide prestige E-Cigs, HHC, CBD, Delta 8, Vapes, hookah, water pipes, grinders,scales, stash cans and many other items. We are also an authorized dealer for our top selling vaporizers like Puff co, Smok, Voopoo, Uwell, Volcano, PAX, Davinci, Yocan, Air Bar, Esco Bars, Stiiizy Detla 8 THC and many others! We now offer Adult Sex Toys at this Location!"

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Katy Smoke Shop, Vapes, CBD, Hookah, Kratom, Delta 8, THC-O, & More! By Pine Apple Xpres Reviews - 449

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Pamela Harbin

Pamela Harbin

👍 👎 😐
Friendly Staff Clean Environment Great Prices New Products

This is a great shop...super friendly staff...light, bright and clean..I didn't feel like I was walking into a shady place like some smoke shops. The prices were great as well. The guy that helped me also introduced me to something new. I can't wait to try it.

Samantha Johnston

Samantha Johnston

👍 👎 😐
Great Shop Helpful Employees Good Customer Service Knowledgeable Staff

Great shop, all the employees are super nice and helpful. I bough my first vape from them and they took the time to teach me how to set it up and use it. They are great with suggesting juice flavors based on what you like!!

David Yip

David Yip

👍 👎 😐
Friendly Staff Knowledgeable Good Recommendations Will Return

Very awesome and friendly staff. Knew their products and didn't try to push expensive stuff, rather they pointed out different options based on quality and budget. Will definitely come back.

Courtney Anne Dippel

Courtney Anne Dippel

👍 👎 😐
Helpful Staff Great Selection Positive Experience

Madison and Lana were very helpful with finding us a great piece. They have lots of options to look through. Very great experience. Will be coming back.

StoryTeller

StoryTeller

👍 👎 😐
Luxurious Layout Best Price Convenient Location

This company truly understand the appreciation of life and have a luxurious layout. Same price as online for pax 2 and 3 best price I've ever seen in any store. Get from there if you don't want to wait for shipping.

Amber Tea

Amber Tea

👍 👎 😐
Poor Customer Service Lack of Knowledge

Totally think the people here are amazing in personality. I went in today to purchase a healthier alternative to smoking hookah. I was told the items I wanted contains CBD in it so I thought i’d give it a try. When I got home, I showed it to my cousins. They noticed that the that the product stated that it only contains tobacco. Don’t get me wrong, I should have doubled checked to make sure HOWEVER, if you’re running a business, please inform your staff to be knowledgeable of the items they are selling.

So I call the store, talk to the dude who sold it to me. He informs me that there is something that can be worked out, “let’s see what we can work out” were his exact words. So I drive down there an hour later to “see what we could work out”. We (cousin and I) walk in, there’s a new guy at the counter (not the gentleman who sold me the item). I ask him if the worker before him is still at the store. The new worker informs me that the guy has left and asks how he can help. So I explain to him the situation and he goes on to say “well we can’t return tobacco products”.... okay. I totally get that yet I spoke with the gentleman before and got thing squared away. I explain this all to the guy currently helping me who informed me he was new and that the owners were on vacation so there was no way for him to get the information he (this new worker/hire) needed to help me. I asked him if he could call the man who helped me prior and he told me he couldn’t. Another customer walked in as I was chatting with this new worker/hire and his attention completely drifted to the new customer. I just think the entire situation was rude. I could have been told over the phone by the gentleman who sold me the product that he was leaving at 6 or to come back tomorrow OR!!! tell the new hire to expect me and inform him of the situation or tell me to come back tomorrow. I’m just frustrated and because of the amazing first experience I had with two of the guys working (one of which sold me this product) I’ll give this a 2. One for cleanliness of the facility and one for the products sold there.

I have edited this review for grammar purposes and to re-rate the experience as this has still not been addressed.

Christopher Sabart

Christopher Sabart

👍 👎 😐
Fantastic Shop Awesome Staff Great Prices Selection Hospitality

Fantastic shop! Awesome staff, great prices, and the selection to boot. Shout out to Neil and David for all the hospitality they show!
IF YOU ARE READING THIS, GO TO THIS SHOP NOW!!!

Mario A

Mario A

👍 👎 😐
Great Service Helpful Staff Customer Loyalty

It has been a great smoke shop for me ask for Hilberto & Dylan . They are great with helping you find what you need . Been shopping with them over a year . Always go when they are there either both are great . 🙏👍🏼

Jade Smith

Jade Smith

👍 👎 😐
Great Recommendation Helpful Staff New Purchase

They made great recommendation, helped me pick out a new price. Also recommended a to try a new disposal. Can’t wait to try my new price.

SkeinProduction SP

SkeinProduction SP

👍 👎 😐
Friendly Staff Helpful Good Selection Free Merchandise

Humberto and Dylan were super friendly and helpful! Walked in unsure of what I wanted and they pointed me in the right direction and helped me choose a nice piece! Gave me some sick march too!!

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