Cloud Factory Vape and Smoke #2

Great stores on both the Culebra & Alamo Pkwy locations. I highly recommend stopping into both of these locations and checking out their wide range of products. A must stop on this side of town for any Vape or smoke needs you might have.

This place has the best products and service! The staff is friendly and attentive. They went above and beyond helping me find something that most places in my area are sold out of. I was looking for a store close to home and found this great place. Their staff is very knowledgeable! On top of that the item I was looking for is priced better than the other places in town I usually get them from. I highly recommend stopping in and checking out their selection.

This place is definitely the place you want to go for all your smoke needs. I mean, once you walk into this place, it's a smokers paradise. And if you love edibles, they have that to, plus they have exotic food snacks and drinks . My favorite drink to grab is this Canada Dry pineapple soda. The staff is chill and friendly and can give feedback on all the products which I like....cause man how can you sell something in your store and you don't even know about it right.?? So I definitely like that they know what they have. So please feel free to stop by and check it out for yourself. Tell them James sent ya.

Staff was very friendly throughout the entire visit, shared connections with strangers that felt like close friends, had no issues with any items I was trying to purchase. Everything worked right on the first try. Comes with a deal if you purchase more than one item. Fair prices. Quick and easy purchase with no problems whatsoever.

Staff was knowledgeable and friendly and was able to answer most of my questions. The place has a wide selection of ejuices (the reason for my visit), along with all of the typical headshop paraphernalia you'd expect to see. The person I spoke to had personal experience with a majority of the products I inquired about and helped me make an educated decision (thanks, guy at the counter!). I can't comment on the value of the prices because I usually order my products online, and this purchase was almost double what I'd normally pay for like items. That's probably just your typical retail markup, but I was still shocked when I saw the total. I doubt I'd go back as it's way on the other side of town from me, but considering my "emergency" it was a pleasant little surprise right where/when I needed it. Overall, I was happy I stopped by.

I never visited local brick and mortar vape shops because of their ridiculous mark-ups and was strictly an online buyer. That all changed after discovering Cloud Factory.

I've been a customer for about a better part of the year, before this location opened. My 15 min drive is now 5 and
extremely grateful they have expanded

They keep their prices at about what'd you'd find online, if not better. The staff is knowledgeable, friendly, and have always resolved minor issues that were my fault.

The shop aesthetics are superior to others and is welcoming. The inventory is never lacking. They try to harness feedback and make sure they keep stock of what you need. They have sales from time to time and also have a rewards program.

They try to do good by their customers and even opened up on Thanksgiving.

My boy Jesse and I are on first name basis, knows my usual, and always gets me. I am grateful for him 100%.

I cannot recommend any other local vape shop but Cloud Factory. This is a classic example of a successful locally owned small business. They got my loyalty.

Must've seen the hours wrong on Google, and actually stopped by after closing. Someone, (I'm assuming owner or maybe a manager) decided to help me and some other ladies out anyway. That alone would get them more than 5 stars if I could. Clean, cute shop, friendliest staff ever. They have military/first responder discount. 10/10 would come back.

My go to!!! The staff is always amazing and incredible!!!! Rudy is the BEST!!! They recognize me and give me tailored service!

Rudy's customer service is AMAZING. He's knowledgeable and friendly! The store's prices & products are great, too. The parking is spacious. And the enviroment across the store is clean & welcoming, too. I definitely recommend checking them out!

Love coming to this shop,it’s always cleaned and organized which makes finding what your looking for easier. The staff and customer service are excellent, they will not keep you waiting and will do everything they can to help you out. Highly recommended!