Cloud 9

Pretty cool spot they have a little of everything

Horrible experience ever! They ruin your great mood on your vacation! Girls are so rude and moody. They have items over priced and never bothered to help out. Plus they were very empty on customers and they called the reckers to come pick up a car from a previous customer that was in the store for a while and step out to another store to use the restroom after them refusing the use of their own restroom. Never coming back.

DO NOT PURCHASE ANYTHING the staff is extremely rude and refuses to let you even browse their mediocre selection of pieces. You literally cannot walk around in that store and even look at anything they have for sale without them giving you an attitude. One of their employees told me to get hit by a car when we left if that tells you anything about the kind of people that work there. You can get anything you need at any other smoke shop around for a better deal and better service.

I had an amazing experience coming to Cloud 9. Staff was super friendly I had two young boys helping me out and they were very patient as I am indecisive and take my time.They both answered all the questions that I had and also educated me with some new information. I actually had fun at the store as the staff created conversation that flows easily lots of laughs & giggles ! .. Very friendly environment. Cloud 9 also has an amazing selection ! Highly recommend !

The staff is so rude and they WILL tow you. We walked in and nobody even acknowledged us. We asked if they had any pendants and they had no clue what we were talking about and weren’t friendly at all. Everything here is cheap glass at expensive island pricing.
Be careful of this place! There’s plenty of other smoke shops to go to

Workers were incredibly rude. The “owner” was showing signs of being mentally unwell & disturbed.. not someone that should be running a business. I was fully ready to spend money but was harassed when not buying something after looking for barely 2 minutes. Was then told to get hit by a car by the female coworker. Distasteful And unacceptable behavior.

R I P O F F !!! Manager tried selling me a broken Hookah then had the audacity to offer me the new piece on the side and state “I doesn’t come with a bowl” then offered me to buy a new bowl that should’ve already came with the hookah. Nonetheless, all employees harassed my GF because she was short and kept asking for ID. We left after 10 min the store gave weird vibes, managers/employees were not professional at all! And the merchandise is cheap material. There’s a better smoke shop in port Isabel across the street from the lighthouse. I’ve worked for monkey house and good times in the valley plz Stay Away From Cloud9 Not Worth Your Money Nor Time!

Great store, however it is a head shop not a Tobacconist, they don't sell cigarettes, but they had everything else I needed.

Think twice before buying anything! It does state no refunds which is fine, but I bought 4 Brass Knuckles vape batteries and had issues with 2 of them. The vape batteries worked fine until they had to be charged and would not screw on to the chargers. The manager which was not there at the time could have exchanged them for working batteries and could have made it right since I wasn’t asking for a return. I just wanted working vape batteries! And it surely did not help to receive terrible customer service buy a rude young gentleman at the front today! I’ve bought several glass pieces, pipes, grinders ,and batteries here because it’s the only local place but I DON’T mind driving 30 min taking my business elsewhere.

Everything is over priced but it's the only shop on the strip so they pretty much have a strangle hold on the industry. That said, they were friendly upon entrance and friendly after purchasing an item. They didn't hover around me like most shop employees do. They let me browse and answered to the best of their knowledge questions I had regarding their products.