Hippie Hut Smoke Shop - Hilliard

Very nice staff and good products!

Top notch and amazing staff!!! Highly recommended

I love this place. Everyone is so friendly and helpful. The new vapes are pretty good too. I love their huge selection. Keep it up guys ❤️❤️❤️

Absolutely love this place! The staff are always so friendly & helpful! The first time I came in here I mentioned a product they didn't carry & the next time I stopped in they had it and have carried it ever since. Great prices, great products. 100% recommend

I absolutely love this place! It has everything you need and more. Everyone who works there is super helpful and down to earth. The owner, Mohammad, is one of a kind. He is so generous and kind every time I see him. I truly feel like family when I walk through the door. This is my forever go-to place.

This place is super dope! Hella pieces, big variety :))

Terrible customer service! Defective vape pods, wouldn't do anything when brand new pod leaked all over and broke my vape pen.

This was my third time coming here. The guy working recommended the Phix. I never tried this brand, so I tried that. I didn't really like the flavor of the first first pack of vape juice, but it wasn't horrible. A piece of the vape pen broke when I took it out of the box, but it was just a clip on thing so I didn't care.
I didn't really like the second flavor either, so I was really hoping I'd like the flavor this time since the pen was over $30.
I decided on a new flavor that I didn't see at this store the first two times I was there. It was in a different box, so different brand than the first 2. $20+ for 4 pods.
I tried the first one when I got back to my car. It didn't work. I tried the one I already had just to be sure, and it worked.
I went back in and told them it didn't work. The manager (I'm assuming because he was doing paperwork and was older) opened a pack he had behind the counter and gave me one pod. I thought he would have traded a new pack but he just gave me one. Back to my car again.
I figured I should test the rest of the pods in pack in case the whole box was defective. It was. The first didn't work, second didn't work and the last pod in box leaked all over the place and I got a bunch in my mouth when I took a hit.
I tried the pod I had before I came to this store that I will never visit again and my vape pen no longer worked.

So the leaking pod from a pack I just bought broke my vape pen.

I was still in the parking lot.

I went back in again and told him what happened and he said he can't do anything and to call the manufacturer and that was all. Seems like a place with good customer service (I have worked in customer service over ten years) would have replaced the pack and broken pen and then contacted manufacturer themselves to be refunded.

Now I had no vape at all and had to go to a different store and get a new vuse kit (vuse solo always breaking too, I'm just going to try to quit).

I will NEVER visit this store again.

They do not stand behind their products. They didn't even give me a receipt, so I probably won't be able to do anything with manufacturer, but I'll try.

I'm so mad! $20 plus tax for the pods and over$30 for the pen, so I'm out over$50 and the manager did nothing. I'm surprised at all the good reviews! This place is awful!

*Replying to owner's comment*
You replaced ONE pod ONE time, not two. I initially bought pods and left, I came back and you replaced only one pod. The second time I came back saying the whole pack was defective and since you didn't replace the whole pack the first time I came back,
one of the defective pods leaked and broke my vape pen- and you said we replaced one pod already and there is nothing else you would do and to call manufacturer of pods.

Amazing shop, great selection!

Always friendly and have exactly what we need!

The most products I’ve seen in a smoke shop & the dopest employees for sure/most attractive