High Life Smoke Shop Hickory

I normally shop here for my vape needs. Last time I visited there was 3 individuals working. 2 female, 1 male. Both females ignored me and helped people coming in behind me. Almost walked out..please pay attention to your patrons..

Super patient friendly people working here. Great customer service. Had an issue trying to transfer some money because the machine wouldn’t accept apple pay over 100 bucks and they were really pleasant and let me sit at the counter and work it out on my phone. I unfortunately had to buy something cheaper cause I couldn’t instant transfer the money to my bank account. Still very happy with the workers, thanks guys! Love the Halloween decorations!

Hands down the best vape/smoke shop in Hickory. The staff is the friendliest and most knowledgeable group of folks I’ve had the pleasure of interacting with on a weekly basis. Prices are great, selection is great and I see new items and products on a regular basis. Go check them out!

Quality products, great prices, friendly staff. What else could you want? They work hard to make sure you are happy and informed about your purchase.

Earlier this week I bought a Stinger 5X Instant Detox kit(For almost 40$, online they're around 15$) I still have the receipt, box, and all. I followed the instructions to the absolute T, I called the helpline they have on the box. I failed my test. When I called them to get my money back for a product that simply didn't work I was told I couldn't do that and I must have done something wrong, because the manager there has used them personally, and has NEVER had an issue with them. Also that he has people buy them repeatedly and no body has ever complained. Now this simply cannot be true. There are MANY reviews for this product with a good amount saying that it doesn't work. Unfortunately I saw the price tag/reviews after purchasing it. I've bought pieces, juice, ashtrays, etc from this store. All I'm asking is for a refund on a product that did not work. An overpriced product that I naively thought would come with some sort of quality assurance and courtesy. 40$ may not be a lot to a big chain store, but it is to me. And now because I had a surprise test, I will have to take 20 hours of a class that will be 40$ an hour. This test failing is going to cost me 800$. Will never come back and will actively recommend others don't as well.

Used to love going to the high life locations around the greater hickory area. However, over the last 6 months most of the stores seem to have lost the quality of life factor. Always out of things I’m looking for, stores constantly in disarray. All the managers I speak to from Statesville to Hickory to Boone have told me they are doing their best but it is partially out of their control. It would seem the problem with this company lies with those in corporate and upper management. Greed and incompetence is choking what was a once good franchise. Recently been taking my business to other smoke shops such as The Magic Pipe and others. There are plenty of worthy competitors in the area with better staff, better stock, and better attitude. Don’t bother checking this place out, take your money to smaller businesses that will appreciate your long term commitment as a customer or employee. Whoever is running the stores in the Hickory area needs to get their stuff together because they aren’t doing a great job in any aspect. I also work in retail, it might be time for a district refresh. New district managers, new store managers. Needs to be run correctly to obtain my business again. A once well franchise that has gone to shambles!

Polite and good service. Drawbacks that the card reader did not accept gift cards (VISA and Mastercard).

Great store, well smart crew, also great customer service, very clean and classy

Friendly staff, all your smoking needs, Do I really need to elaborate?Lol

I love this place so much. It's the only place I know of that carries the iced Heisenberg juice in a 12mg of nicotine. Always exceptional service and everyone is so friendly and helpful. I'm definitely a loyal customer.