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Review of Electric Clouds

Electric Clouds: A Vaporizer Store with Great Customer Service

Electric Clouds is a tobacco shop and vaporizer store located in Albuquerque, New Mexico. The store offers a wide range of products, including mods, pens, and juice. They have a great selection of Vaperesso products, which are hard to find in other stores in the area. The store is open from Monday to Saturday, from 10:00 AM to 7:00 PM. They offer curbside pickup, in-store pickup, and in-store shopping options. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. They are also LGBTQ+ friendly.

Electric Clouds has received mixed reviews from customers. Some customers have praised the store's customer service, while others have criticized the store's prices and juice quality. However, most customers agree that the staff is knowledgeable and friendly. They are always willing to help customers find what they need and answer any questions they may have. They are also willing to teach customers how to build their own coils.

One of the store's best features is its return/exchange policy for juice. If a customer doesn't like a juice they purchased, they can exchange it for a different one at no extra cost. This policy allows customers to try new flavors without worrying about wasting their money. The store also offers a juice guarantee, which means that if a customer doesn't like a juice they purchased, they can return it for a full refund.

While some customers have criticized the store's prices, others have praised them for being affordable. The store accepts debit cards, credit cards, and NFC mobile payments. They also offer a points system, which allows customers to accumulate points and receive a free gift.

Overall, Electric Clouds is a great vaporizer store with knowledgeable and friendly staff. They offer a wide range of products and have a great return/exchange policy for juice. While some customers have criticized the store's prices and juice quality, most customers agree that the store's customer service is excellent. If you're looking for a vaporizer store in Albuquerque, Electric Clouds is definitely worth checking out.

From the business

"Electric Clouds is Albuquerque's premiere vape destination. We strive to bring you the highest quality vape and CBD products and devices on the market. With a huge selection of box mods, mod kits, pen devices, cartridge batteries, salt nic devices and more, we are sure to have everything for your vaping needs! Need CBD? We have CBD tinctures, CBD gummies, CBD dog treats, and much more! We also carry premium e-juice such as Smoozie and Milkman but pride ourselves on our in-house mixed e-liquid. Buy a bottle of our hand made e-juice with no fear, as we have a flavor guarantee. Dislike the flavor? No worries just bring it back, we will exchange it for any other flavor on our menu. Need a new coil? We have it all, and can't wait to help you!!!"

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Electric Clouds Reviews - 236

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Cheyenne Sands

Cheyenne Sands

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Incompetent Staff

I went in to buy a new tank, I picked the from the tanks the guy told me were compatible with my mod. I asked 3 times "are you sure this one will work" he reassured me all 3 times that it would work. I got it home and sure enough it didn't work. I called today and let the lady working know what had happened. She rudely told me I don't know what to tell you no exchanges and said I could talk to the owner tomorrow then laughed when she said they'll tell you the exact same thing.

Stephen

Stephen

πŸ‘ πŸ‘Ž 😐
Good experience Informative staff Great exchange policy Wide product range

We had a really good experience at Electric Clouds and based on that I would recommend this shop. In addition to the e-juice and vape devices that I expected, they also carried a lot of dry herb vaporizers and some CBD products.

The shop was clean, well organized, and best of all both people who helped us were extremely informative without wasting our time OR trying to sell anything we didn't want. In fact, I felt like the sales associate did his best to inform us about some less expensive options than those we walked in asking about. I definitely felt like this shop would be a great place to go if you have a specific budget in mind - in our case, we didn't have a set budget but instead wanted to find a really good long term setup and I feel like they helped guide us to the best products. Sometimes, when I would ask the difference between to parts we were looking at, they would literally say "the only real difference is what they look like" and on other items like the tanks, they would share a wealth of info about the differences to help us make an informed decision.

I chose Electric Clouds even though they're kind of across town from us because this was my first time buying a vape and I wanted to go somewhere that had a GOOD EXCHANGE POLICY - most shops I looked at had a strict no return or exchange policy, but EC was very up front that you had 30 days to exchange it if you had problems. Some reviews for others shops actually said the device was DOA right out of the box and that other shops said "sorry, you'll have to deal with the manufacturer" ... yikes. That would piss me off and I didn't want that, thankfully Electric Clouds was very up front about their policy and it seemed generous to me.

Electric Clouds was the only shop I spoke to that said they would gladly help set up the device AND that we had 30 days after where we could come in and exchange it right there in the shop if there was trouble with the device. Actually, the same policy applies to their liquids as well - as long as you have not used more than half, you can exchange it for a different mix if you don't like what you bought. That was nice, because they don't have samples from what I could tell. However, the first flavor I tried was fantastic and matched the description well.

Daylon, if you're reading this, thanks for your help! We'll be back for more juice soon.

Melissa Martinez

Melissa Martinez

πŸ‘ πŸ‘Ž 😐
Cool Store

I was looking for empty cartridges and ended up here ended up being a pretty cool store even though they didn't have empty cartridges

J O

J O

πŸ‘ πŸ‘Ž 😐
great selection awesome customer service always on point customer for 2 years Electric Clouds

Dope spot with a great selection. Awesome customer service. Juice is always on point been a customer now for 2 years almost and don’t go anywhere else in town. ELECTRIC ⚑️ CLOUDS for all your vaping needs.

galaxy the happy channel

galaxy the happy channel

πŸ‘ πŸ‘Ž 😐
Great Customer Service Highly Recommended

We just went in tonight to get new juices and left with new mods as well. They were amazing and very helpful! Very friendly and always smiling. We already can't wait to go back!! Highly recommend Electric Clouds!

Brittany Sov.

Brittany Sov.

πŸ‘ πŸ‘Ž 😐
Great Flavors Helpful Staff Good Prices

Great flavors and recommendations! They answer all my questions and have great prices!

TinaMarie Montira

TinaMarie Montira

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Deceiving Description Wrong Product

I’m super disappointed right now! I ordered 4 Zeus sub ohm coils at what I thought was 5 coils per pack. Today the Oder came in and it was 4 total of the wrong coils! Never shopping here again! The description of what I purchased is totally deceiving! Super sick I wasted my time energy and money!

Carlos Chavez

Carlos Chavez

πŸ‘ πŸ‘Ž 😐
knowledgeable professional actual store patiently waiting biggest selection great taste best prices

Very knowledgeable and professional crew; this is only shop that I visited in town that feels like a actual store and not a smoke lounge and I say that cause when u walk in u can actually see a employee behind the counter patiently waiting to help you; versus walking into what first feels more like a wiz Khalifa and snoop dog set to see a crowd of kids hanging out trying to do tricks they saw on YouTube only to ask someone for help and they reply I don’t work here man and yells hey man this dude wants to get something I think and finally the employee answers ok I’ll be right with you after we finish playing horse or vape; anyways if you’re like me who vapes as a alternative to smoking and you don’t know what a coil is these guys won’t discourage you from getting into vaping; they will put the time and effort to help you get the right devise and the right strength of nicotine in your juice; that being said they have the biggest selection of kits and accessories in town they also have one of the biggest menu of house blends which taste great and also premium blends as well; and the best prices in town but don’t take my word call around and price the same mod. Long winded review but only cause these guys are the real deal from beginners to a vape pro they have what you need

Lisa N

Lisa N

πŸ‘ πŸ‘Ž 😐
Friendly staff Knowledgeable Helpful Wide variety of flavors

Everyone at Electric Clouds is very friendly, knowledgeable and helpful. They go out of their way to share their expertise and give advice. There have a wide variety of flavors and accessories.

Gabriel Lujan

Gabriel Lujan

πŸ‘ πŸ‘Ž 😐
Best deals Well blended juices Great prices CBD products

Electric clouds always has the best deals on some of the best vape juice in town! Their variety of well blended juices always satisfies, they have flavors food every mood! Great prices on mods, coils, and cbd products!

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Electric Clouds Hours

  • Monday 10 AM to 7 PM
  • Tuesday 10 AM to 7 PM
  • Wednesday 10 AM to 7 PM
  • Thursday 10 AM to 7 PM
  • Friday 10 AM to 7 PM
  • Saturday 10 AM to 7 PM
  • Sunday