Cloud 9 Smoke, Vape, & Hookah Co. - Windy Hill

I hit this place up on the way to work.. or after I get off. They always have something I need if not exactly what I want. The staff is cool af and always helpful. I've been coming to this shop for close to a decade. There are at least 5 other decent head shops in my vicinity.. I choose this one everytime.

I went to this location a few weeks ago and got sub-par service. The selection was good, however, not great. The guy that worked there did tell me that they were getting a delivery soon. I went to two other local shops, shopping for a hookah set up and the selection was terrible at both locations and they were very expensive!! I then said, let me go back to Cloud 9 Smoke to see if the selection that was to come has arrived yet. Let me tell you...when I went back, I got the most suburb service ever and the selection was awesome!! I was helped with courtesy, my needs were listened to, suggestions were made and I got a very great hookah with the bells and whistles! This place is clean, unlike other stores! I'm very pleased with the level of customer service received and will definitely be going back here ONLY for all of my refill supplies. Thank you for making my experience pleasant!

About a week ago I visited Cloud 9. I have been coming to this location for years since it opened. When I walked in everyone working was helping someone. I patiently waited for about 5 minutes before being acknowledged, which was fine because when they help people they dont rush them. Let me tell you, this was the best experience I had at the store since it opened with LORENA. I told her what I was looking for and she immediately started showing me the best options within my price range. Lorena was super friendly, knowledgable, and patient. You could tell she wouldnt reccommend anything she wouldnt purchase herself. She made sure I walked out with everything I needed. Cloud 9 is lucky to have such great staff. I will be coming back and hope to run into Lorena again!! Keep up the good work and even better attitude girl.🤗

Honestly it's nice looking but there are alot better places that offer deals so you really get a bang for your buck. They're prices are really high compared to other shops. They were out of stock with alot of the things I was looking for. I guess it's my fault for trying something new haha. Next time Ill stick with where I usually go. I regret coming here

Update: only had it for a day and a half and the device is faulty. It keeps blinking on and off as if I'm inhaling but I'm not you can tell it's something wrong . It's leaking juice and if you try to inhale the whole device gets hot and makes a sizzling sound. I made sure to test it before I left the store. Literally the worst. You'll be better off going elsewhere. Stick with your usual!!!

Willing to help me out when im wanting new flavors. Very friendly. Chill place. If they dont have the coil I need they are knowledgeable to know an alternative for size. I like coming there. Usually get 3 for 2. Roughly 50$ for two 100ml bottles plus a free one.

My first time here was acknowledged as soon as I walked in by multiple employees witch doesn't happen for me normally in a vape shop. They all was nice and helpful and wearing mask. I checked the date on my juice at the counter and it was fresh not expired. Good job cloud 9 I will return and let coworkers know about this location.

Purchased a hookah from their location that lost it's seal after 3 weeks. Called and they told me to bring it in so they can take a look. They replaced a few seals after testing for free and I was good to go. Great customer service and always a pleasant experience. Appreciate you guys!!

I went about 4 months ago and one the cashiers was extremely friendly and helpful. He also added in some small essentials to my purchase for an extremely discounted price. The employee was not pushy about buying extra stuff I didn't need. After 4 months, I have been completely satisfied with the product the employee recommended. The selection is huge and they also have vape juice and mods, as well as a large glass inventory. By far the best head shop in the Smyrna area.

I love everyone that works here and I always have a great experience and they have the best customer service out of all the other vape shops in the area. 100% recommend going here. I refer to this shop as my vape shop as I don't go anywhere else if I can avoid it

I have visited this store before. The past few times I spoke with the manager Jesse who was very polite and informative on glass products and CBD supplements. My most recent visit I was greeted kindly at the door by Lorena who was able to inform me of the products and prices from memory. Normally when I come to the store I am looking for a specific item but this past visit I was introduced to a new product called Kratom. Jarrett Was very informative on the subject and suggested the product most useful to my situation. The people who work in this store are most insightful, friendly, and Polite. They provid an excellent service to All newcomers and regular customers that I have not seen in a long time.