The Wellness Underground

Great product. Fantastic product. Wonderful product. Why 2 stars then? I understand you got REAL busy when you started up; I'm sorry, but that is no excuse for terrible customer service response time and extremely slow order fulfillment. Its been months since this business 'boomed' and yet its not getting any faster. Maybe unclench a little and let a good service handle your logistics? Not enough people? There's plenty of good folk looking for work. I'm not sure what system you implement, but something you have or some service you are working with for order fulfillment isn't pulling it's weight and needs to be cut loose.

I placed an order, they promptly took my money the next day. 7 days after the order I filled out the contact us form on their site asking the status of the order, no response yet. We're at day 11. I've called their order department, it sends you straight to a voice mail service. I tried calling their store. No answer. Come on now, you can't be THAT busy. I've seen government services respond faster than this. Not really beneficial for a wellness products retailer to leave such gaps in availability for products people rely on every day.

All I'd like is for someone to tell me, "yes we have your order, yes it will go out soon. yes we're implementing a better process and hiring more shippers." Because I will continue to order these products since they're simply the best. But this review will remain at 2 star until online ordering and customer interaction improves.

Local shoppers should just do themselves a favor and go to the store if they can.

This place is great and has great owners and employees! I recommend the Chronic Relief CDB Infused Pain Salve. I've been trying to get back into running lately, and I was running a 10 minute mile (mostly limping because of knee pain.) I heard about this Salve, and I got a sample to try it out. After a few days of using the stuff, my knees weren't bothering me as I would go running. I went from a 10 minute mile to an 8 minute mile just because I wasn't hurting. This Salve has also helped me with headaches and shoulder pains as well. I would recommend this to anyone who has been suffering with chronic pain.

Totally awesome people who care for your your well being and they help you understand the purpose of CBD and how it helps the body...love everyone there

I love my cbd oil! Great customer service, clean and hip place! Good prices! Thank you!

Employees are very nice, it looks clean and inviting. I was in and out with my Package within 5 mins. Thank you!

Great, very high quality CBD oil products. But warning- they close at six not seven!

I tried their product and it did not work for me. I contacted them after trying it for a few weeks and the rep said I had to give it the full 60 days and had to return the bottle empty to get my refund. I did as asked, have sent 5 emails and no one has responded. Their customer service is very unprofessional and I am very disappointed.

This shop is awesome! A great verity of cool stuff and a staff that really cares for people and their community.

I love the quality of the products, the energy of the people and the beautiful atmosphere. I love being part of the movement in changing the world!

The help these products have provided for me, my family and so many of my friends has been nothing but INCREDIBLE!

Thank you so much GREEN HORIZEN for providing such awesome products and a positive atmosphere for me and everyone else! I am happy to be a part of this amazing movement and team.