Review of Planet K Texas - Central
Planet K Texas - Central: A One-Stop-Shop for All Your Smoking and Vaping Needs
Planet K Texas - Central is a tobacco shop, gift shop, and vaporizer store located in San Antonio, Texas. The store offers a wide variety of smoking and vaping products, including high-end Delta 8 products, bongs, pipes, skins, incense, and more. The store also has a section for adult products, adding to the variety of items available.
The store is open every day of the week, from 10:00 AM to 12:00 AM, making it convenient for customers to visit at any time. The store's location is wheelchair accessible, with a wheelchair accessible entrance and parking lot, making it easy for people with disabilities to visit.
The store offers various payment options, including checks, debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases. The store also offers in-store shopping, allowing customers to browse and select their products in person. However, the store does not offer delivery services.
The staff at Planet K Texas - Central is knowledgeable, friendly, and helpful. They are always ready to assist customers in finding the products they need and answering any questions they may have. The store has received positive reviews from customers who appreciate the staff's helpfulness and knowledge.
Customers also appreciate the store's unique and fun atmosphere. The store has a great vibe, and the employees are fun and enjoy their jobs, making the shopping experience enjoyable for customers. The store has a piano outside that customers can play, adding to the fun atmosphere.
However, some customers have had negative experiences with the store's customer service. Some customers have reported encountering rude staff members, while others have reported issues with returns and exchanges. It is important to note that the store has a 30-day return policy, and customers must have a receipt to make a return or exchange.
Overall, Planet K Texas - Central is a great place to visit for all your smoking and vaping needs. The store offers a wide variety of products, knowledgeable and friendly staff, and a fun atmosphere. However, customers should be aware of the store's return policy and ensure they have a receipt for any returns or exchanges.
From the business
"Planet K offers a unique experience for modern shoppers. Our wide selection of products mean you can find a variety of items at great prices. If you are looking for a gift you cannot find anywhere else then this is the place to shop. We also carry CBD and Kratom."
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- In-store shopping
Planet K Texas - Central Reviews - 199
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Serendipity Flowing
Great customer service and a wonderful little vape pen.
Dannielle Scott
Best place to find that one unique thing everyone loves to use or play with and you can play a little tune on the piano outside, or enjoy a nice cold beverage while you shop. They have so much variety of many things i can and can't say on here. The employees are fun and you can tell they enjoy their jobs and will help answer any questions you might have, even the random ones. Great place.
Amanda Martinez
The employees who work here are completely rude and with no customer service skills. I would not ever come back to give them business as these type of people do not deserve. They must hate their job or something.
Cataleya Vee
Great place to find unique of funny gifts also has different types of soil for your plants 🪴 check it out. Very great variety in tobacco accessories and an adult section for when ya need a little something extra to spice it up 😉
Anthony C.
I came in first thing this morning to exchange an item I had purchased previously 10/23/2020 (receipt attached). The first girl told me they’d accept the exchange but couldn’t give me a refund. I did NOT want a refund because the items purchased were for Christmas gift and I needed to make additional purchases. When I went back to the counter Lynette(sp?) said she couldn’t help me because my purchase was sooooo long ago and it’s their store policy. I advised Lynette that I wasn’t aware of the policy and she rudely replied it’s on the receipt (which it is not). Lynette continued to be rude by interrupting and being condescending saying things “like you said; it’s only $7”. I come to this store 2-4 a month and spend at least $40-$80 a visit. The return policy is NOT printed on the receipt, nor does the in store policy reference their 30day policy which Lynette so rudely misquoted as she was NOT show me on the attached store policy. In store policy list items they do not exchanges or returns on and my item is not listed. I was denied a contact for the manager, so please contact me to address to resolve the issue and so I may make my additional purchases, then update my review.
Elan Clark
I purchased a defective product from this location that I frequently shop at. I went to exchange the product without the receipt and was told that the receipt was needed to exchange the product. I found the receipt, I was then told that the product can not be exchanged..
Never had a bad experience here b4, but instead of a solution Justin (self proclaimed District Manager) provided nothing but excuses. I’ve worked at headshop b4 I’m aware of policies against the returning/exchanging of water pipes/pipes. Being that it used orally obviously it cant be returned or exchanged, but my item was not. I just needed a working item that was obviously defective.
What upsets me even more about Justin is that I went to another one of your locations and my experience was the complete opposite. Not only did they take their time to check my item, they exchanged it with a different product to prevent any further issues.
Even though this location is closer. I won’t be going here anymore until your Dm knows how to treat their customers
Unacceptable
Morgan Crabtree
I love my local PK! All the staff is super helpful and very personable. I always end up smiling when I'm here. Also the cute dogs are a plus! A+ staff A+ products A+ prices
Dennis Weaver
Good place to get your gear and roll
Flexxed0nMyself Oops
This place is cool depending on who working
I've only been followed once by some prejudice guy like cmon guy at least be discrete u don't wanna spend money in a store that already assumes your bad ppl,that's my only query
Rolando Rios
Count your change when you buy stuff here guys, apparently the cashier likes stealing change smh. Just went in today for a pack of mini-swishers and paid with a 20$ bill and some how ended with 15.70$, it didn't click until I got in my car and saw that she changed the amount tended to 17.85, when i told my buddy about what happened he said the same thing happened to him when he bought some papers. she probably changes the amount tended with other clients and probably leaves with a good amount of extra cash after her shift. I mean seriously who pays for something that is 2.15$ with 17.85?