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Review of Modernage Tobacco & Gifts

Modernage Tobacco & Gifts: A One-Stop Shop for Smokers and Vapers

Modernage Tobacco & Gifts is a local business that caters to smokers and vapers in Athens, Georgia. The store is located at 3125 Atlanta Hwy and is open seven days a week, with extended hours from 10:00 AM to 9:00 PM from Monday to Saturday and from 11:00 AM to 8:00 PM on Sundays.

The store offers a wide range of products, including vaporizers, e-cigarettes, tobacco, incense, and gifts. The store is wheelchair-accessible and has a wheelchair-accessible car park and entrance, making it convenient for people with disabilities.

Modernage Tobacco & Gifts is known for its extensive selection of tobacco products that are not available in other stores in the area. The store also has a good selection of e-juices from all the big brands. However, some customers have complained about the store's no-return policy, which they find outrageous.

The store has a knowledgeable and friendly staff that is always ready to help customers find what they need. However, some customers have reported poor customer service from the owner, who they find rude and unhelpful.

Modernage Tobacco & Gifts offers in-store shopping, but delivery is not available. The store accepts debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases.

In conclusion, Modernage Tobacco & Gifts is a one-stop-shop for smokers and vapers in Athens, Georgia. The store has a wide range of products, including tobacco, vaporizers, e-cigarettes, incense, and gifts. The store is wheelchair-accessible and has a knowledgeable and friendly staff. However, some customers have reported poor customer service from the owner, and the store's no-return policy has been a source of frustration for some customers.

From the business

"The area's oldest tobacconist now carries a full line of vape supplies in addition to all the other hip & unique smoke shop items they've been known for these past 25+ years here in Athens. We still have a large walk-in humidor well stocked with great prices, too. Hookahs and all accessories! Great items to decorate your home space, great selection of incense and essential oils as well. And now, we're your headquarters for Kratom and CBD! Great selection and prices!"

Amenities

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • In-store shopping

Modernage Tobacco & Gifts Reviews - 190

3.4
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Cmdr rockroc

Cmdr rockroc

👍 👎 😐
Helpful Staff Friendly Quick Service Unique Selection

The staff at this location are extremely helpful and friendly. I'm able to run in grab new cartridges for my Novo 2 and juice quickly. They also have a selection of tobacco that other locations simply don't carry. Keep up the good work!

Steven Bredemeyer

Steven Bredemeyer

👍 👎 😐
Poor Customer Service Unhelpful Staff

Won't say the price of a carton over the phone... didn't care that this will loose them the sale.

Btw- this is after I had to call them 3 times successfully to answer even answer my call.

Erikah Petro

Not a good selection of vapes now I'm stuck with something I don't like.

George Mackey Sr

George Mackey Sr

👍 👎 😐
Friendly Staff Great Inventory Highly Recommended

A Very Nice And Friendly Place With A Superb Invatory. The Staff Is Very Helpful. The Experience Is Second To None. If You Ever Get A Chance To Visit This Establishment Do Not Think Twice. You Will Not Be Disappointed.

Dickson N' Friends Outdoors
Poor Selection No Return Policy Unhelpful Staff

The selection of juice at this store is bisimal compared to many others in the area and they have a no exceptions no return policy that is outrageous. I requested coils for my pod while handing them the pod and mod and they sold me coils that would not work for my set up and would not return or exchange them. Even though it was their mess up, they told me tough luck. I left them with the unusable product and went to Greenlight Cape and got all I needed and had an amazing variety.

Kristen Turner

Kristen Turner

👍 👎 😐
Poor Customer Service Lack of Knowledge Negative Reaction to Product

People that work here don't have any knowledge of what they're selling. They can promote one singular product and if you ask them to explain another, they will pass you off to another staff member, who also won't explain the product and will direct you back to the product his predecessor recommended moments before. Left with what they recommended, threw up profusely and have since found out that is a normal reaction to that product... Won't go back here for CBD products.

Dee Tee

Dee Tee

👍 👎 😐
Terrible Customer Service Discrimination Poor Attitude

Why can't I give this place 0 stars? The customer service I received was terrible. The "sales person" literally cut me off after I was trying to explain to him what exactly I was looking for and what I needed. He told me he really didn't need to hear "all of that"! RUDE RUDE RUDE! As I was walking out the store, the guy behind the counter began to laugh. I felt that I was discriminated against just like the other young adults (and AA people) said in their comments. I thought the whole part of customer service was to service the customer. Just know I will NEVER be back and I WILL spread the word! Besides, if I had to sell e-ciggs all day for minimum wage I would probably be mad too. DO NOT SPEND YOUR MONEY HERE!

Ashley Main

Ashley Main

👍 👎 😐
Poor customer service Rude owner Unpleasant work environment Unsettling atmosphere

Poor customer service, to say the LEAST. The OWNER, who by his attitude and demeanor, I couldn't believe actually owned the establishment... is extremely and regularly rude. Even to his regulars. His staff, I've watched, over 10 years come and go like seasons. So, I can assume it's not a pleasant place to work, either.
I won't even go here anymore because the very atmosphere in the shop is unsettling.

Matt Dixon

Matt Dixon

👍 👎 😐
Frustrating Staff Huge Selection Do Your Research Inconvenient Presence

Staff can be frustrating but they have a huge selection. Do your research before you go in so you know which mod you want. Also have a huge selection of juices from all the big name brands. Would be 5 stars if my presence didn't feel like I was inconveniencing the 2 guys working there nevertheless this will still be my shop for juices and tank parts.

Pheidi Channel

Pheidi Channel

👍 👎 😐
Discrimination Harassment Unwelcoming Environment

This place has a great selection of glassware, vapes, etc. I visit the store about once every three months. I have spent hundreds of dollars here. Then, why one star? I have constantly been discriminated and harassed by the employees. I've been followed and watched. I've been made to feel unwelcome. As if I stumbled into the wrong place. I've encountered passive aggressive comments and gestures. Its about 90% of the time, by different employees. After my last visit which actually had me leaving the store regretting that I gave them my money. I decided to write my first online review, just as a warning to others. If you're a person of color, find a better option.

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