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Review of Modernage Tobacco & Gifts

Modernage Tobacco & Gifts: A One-Stop Shop for Smokers and Vapers

Modernage Tobacco & Gifts is a local business that caters to smokers and vapers in Athens, Georgia. The store is located at 3125 Atlanta Hwy and is open seven days a week, with extended hours from 10:00 AM to 9:00 PM from Monday to Saturday and from 11:00 AM to 8:00 PM on Sundays.

The store offers a wide range of products, including vaporizers, e-cigarettes, tobacco, incense, and gifts. The store is wheelchair-accessible and has a wheelchair-accessible car park and entrance, making it convenient for people with disabilities.

Modernage Tobacco & Gifts is known for its extensive selection of tobacco products that are not available in other stores in the area. The store also has a good selection of e-juices from all the big brands. However, some customers have complained about the store's no-return policy, which they find outrageous.

The store has a knowledgeable and friendly staff that is always ready to help customers find what they need. However, some customers have reported poor customer service from the owner, who they find rude and unhelpful.

Modernage Tobacco & Gifts offers in-store shopping, but delivery is not available. The store accepts debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases.

In conclusion, Modernage Tobacco & Gifts is a one-stop-shop for smokers and vapers in Athens, Georgia. The store has a wide range of products, including tobacco, vaporizers, e-cigarettes, incense, and gifts. The store is wheelchair-accessible and has a knowledgeable and friendly staff. However, some customers have reported poor customer service from the owner, and the store's no-return policy has been a source of frustration for some customers.

From the business

"The area's oldest tobacconist now carries a full line of vape supplies in addition to all the other hip & unique smoke shop items they've been known for these past 25+ years here in Athens. We still have a large walk-in humidor well stocked with great prices, too. Hookahs and all accessories! Great items to decorate your home space, great selection of incense and essential oils as well. And now, we're your headquarters for Kratom and CBD! Great selection and prices!"

Amenities

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • In-store shopping

Modernage Tobacco & Gifts Reviews - 190

3.4
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Unsatisfied costumer, Athens Nissan 2016
Slow Staff Poor Customer Service Overpriced

The staff is slow, mentally slow, they are not salesmen at all. They have no clue how to interact with costumers or explain their products. There was a little zoned out blonde haired girl who had nothing to do, but still wasn't interested in explaining the different kinds of kratom they have. Cool looking store, but they really need someone with some common sense to interact with costumers. Don't buy Kratom from here, it's a total rip off, you can get the same thing online for half the price.

B Kerns

B Kerns

👍 👎 😐
Unknowledgeable Staff

Even though they do have a good selection of stuff, the people who work there are very unknowledgeable about the products they sell. If you do decide to shop there I would recommend that you know what you want and what you need because of the lack of help you will receive

Marc Hughes

Marc Hughes

👍 👎 😐
Unhelpful Staff Rude Owner Poor Customer Service

Staff is TERRIBLE!!!! Bunch of UN-helpful kids who know nothing about what they sell. Act like everyone is a thief. Owner is a complete A** Hole!!! Never met anyone in my life, in a store, as rude and unpleasant as that guy was to me and my wife. DO NOT SHOP HERE!!!!!

Daniel Barin

Daniel Barin

👍 👎 😐
Poor Customer Service Unprofessional Behavior

The guy there (not sure if manager or owner) is an absolute douche as well as a creep. Don't bring your girlfriend near this store. Better yet, don't give your money to a business that doesn't value its customers.

joshua cash

joshua cash

👍 👎 😐
Poor Customer Service Rude Staff Unfair Pricing

This store has no customer service. They are rude and will spend every second trying to rip you off. If you even think you might have a problem at this store, I suggest leaving immediately so you're not mistreated. I will never shop or stop by again and I will send everyone I know to other stores. If I ran my business the way this store does and treated customers that way then I wouldn't be in business long. Terrible terrible customer service.

zack winn

Always a great experience. My go to shop! Knowledgeable staff. Always the best service. Highly recommend.

Charo Randolph

Charo Randolph

👍 👎 😐
Rude Staff Suspicious Behavior Discrimination

Very rude. Unhelpful. I saw them throw someone out for saying the word probation. It scared me, im wondering what they're hiding. I heard a staff member tell a customer as soon as she came in, that she can't be in the store on the phone it's not allowed. I think they're doing something. Everything looked suspicious im too scared to go back. They may get raided. They looked at me as if blacks aren't allowed. Nobody spoke to me at all. & if you use certain words, drug test, probation, roller, you will be threw out like trash. I will never go back. The staff looked drunk or drugged up.

Alexander Williams

Alexander Williams

👍 👎 😐
Counterfeit products Poor customer service Invalid product code

Unfortunately there is no option for zero stars, but if there were, they would barely deserve that. The staff and specifically the owner, are knowledgeless hacks who proudly sale counterfeit goods for top dollar. Just purchased an eGo ONE yesterday for retail price (because I always go local when possible) and when I tried to register it it came back with an error that the code was invalid. After that I went to the manufacturers site to validate the authenticity, which is when I found that not only was the code invalid, it doesn't exist at all as a genuine Joyetech code. Armed with this new evidence, I went back to modern age, with hopes of getting a genuine product but also to inform them that they are selling counterfeit swill. Instead, I was "greeted" by a young blonde who rolled her eyes through half my story. The owner, who had been standing behind her refused to look at the evidence that clearly showed the product was counterfeit and essentially said he didn't care, that his product was genuine, end of story. Then after admittedly making a scene was asked to leave. The moral here is don't buy here expecting returns, exchanges, genuine or authentic products, or polite or even remotely human treatment. Thank you for winning the award for worst service in the south! PS, I have screen shots of the fake code for those who want to see it for themselves.

John

John

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Faulty product Poor customer service Expensive

I bought a 40$ pipe from this store and after 4 or 5 smokes I tried to remove to mouthpiece and clean the inside. The mouthpiece snapped off leaving the metal filter inside. I was sold a faulty product for 40 dollars and when I went in and asked for store credit they wouldn't refund me and said it was my fault. Clearly the product was bad, the man behind the counter was unreasonable and didn't care about his customer. Don't shop here they're only in it for the money

Kelly O'Brien

Kelly O'Brien

👍 👎 😐
Great Location Wide Variety Affordable Prices

Their new location on Atlanta highway is great. Much larger. They have a little bit of everything tobacco. I love the mystery grab bags $4.20-$20. The contents always exceeds the price!

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