Modernage Tobacco & Gifts
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Review of Modernage Tobacco & Gifts
Modernage Tobacco & Gifts: A One-Stop Shop for Smokers and Vapers
Modernage Tobacco & Gifts is a local business that caters to smokers and vapers in Athens, Georgia. The store is located at 3125 Atlanta Hwy and is open seven days a week, with extended hours from 10:00 AM to 9:00 PM from Monday to Saturday and from 11:00 AM to 8:00 PM on Sundays.
The store offers a wide range of products, including vaporizers, e-cigarettes, tobacco, incense, and gifts. The store is wheelchair-accessible and has a wheelchair-accessible car park and entrance, making it convenient for people with disabilities.
Modernage Tobacco & Gifts is known for its extensive selection of tobacco products that are not available in other stores in the area. The store also has a good selection of e-juices from all the big brands. However, some customers have complained about the store's no-return policy, which they find outrageous.
The store has a knowledgeable and friendly staff that is always ready to help customers find what they need. However, some customers have reported poor customer service from the owner, who they find rude and unhelpful.
Modernage Tobacco & Gifts offers in-store shopping, but delivery is not available. The store accepts debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases.
In conclusion, Modernage Tobacco & Gifts is a one-stop-shop for smokers and vapers in Athens, Georgia. The store has a wide range of products, including tobacco, vaporizers, e-cigarettes, incense, and gifts. The store is wheelchair-accessible and has a knowledgeable and friendly staff. However, some customers have reported poor customer service from the owner, and the store's no-return policy has been a source of frustration for some customers.
From the business
"The area's oldest tobacconist now carries a full line of vape supplies in addition to all the other hip & unique smoke shop items they've been known for these past 25+ years here in Athens. We still have a large walk-in humidor well stocked with great prices, too. Hookahs and all accessories! Great items to decorate your home space, great selection of incense and essential oils as well. And now, we're your headquarters for Kratom and CBD! Great selection and prices!"
Amenities
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- In-store shopping
Modernage Tobacco & Gifts Reviews - 190
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boobies rkoozies
HANDS DOWN THE BEST SMOKE SHOP IN ATHENS!
Awesome selection of juices and they even have a nifty little iPad to help you out with your flavor choices. I do miss the days you were allowed to test the flavors, but that isnt their fault (changes in laws ban that).
The staff is..okay. They are friendly, but a bit patronising. Especially if you use a zero/low nic juice. While i was quitting smoking, i used the patch combined with a zero nic juice in a vape. But when i asked for their zero nic options, it was clear I was being a bit judged. It wasnt until my bf asked about grinders and pieces that we were taken seriously by the staff and received some helpfulness. Plus, the guys working seemed more concerned with chatting than helping us until it became evident that we were there to spend a good bit of money.
When i purchased my juice, i was given the wrong stuff. Luckily i caught this before leaving, and given the flavor i was given was one I had asked about, it wasnt the one I asked for. When i brought this up with the guy who rang me up, he blatanlty blamed me and then the rest of the staff made it a statement to point out that there wasn't a 0 nic option in what i wanted so they just gave me one of the flavors i was asking about (instead of what i asked for). They let me swap it for a flavor similar in the same brand.
Overall, Modern Age is legit the best smoke shop. They have a massive selection and are super helpful once they realize you're there to spend money.
Casey P
If you like being put on hold and then say they’re too busy then this is the place for you. Sadly the employees are nice, but the owner isn’t worth going over there spending hard earn money. Has no respect for customers. Their are better smoke shops around that will actually answer the phone when you call and help you, unlike modern age.
Laura Connely
I recently was in the store and my girlfriend asked what an item was used for. When I responded the rude owner threw us out immediately without any explanation. I was very offended and embarrassed. At another shop like this store I was told if you use the "M" word you are warned not to use this term and simply warned. If you use this term several times you would be asked to leave POLITELY. This store owner should not be in retail dealing with the public in the way that we were treated. We had several items to purchase. Their loss. We will not be back. I encourage others to seek the other place on the Lexington road. They are friendly.
Khi Holloway
Shopped yesterday and enjoyed my experience, had short conversation the woman behind the counter was polite and helpful, and i was quickly assisted and out the door within about 5 to 7 minutes.
The sea of one stars from people not aware that certain words/topics are not used in stores and that undercover work is a real issue for store owners are expressing the annoying "you're not my real dad and i can do whatever i want whenever i want" that is all too common in modern society.
Great shop and since i forgot to pick up filters for my smokes i'll certainly be back (the shop smells quite pleasant, as tobacco stores often do).
If you show up and behave like an adult i would assume you'd have the same enjoyable experience that I had.
Vernon Redux
Very simple. Bought a defective product. Store unwilling to refund or exchange with a working product 72 hours after purchase. Service is fine, store policies are bunk. Will never go back.
Judith Fäth
Excellent customer service, even on the phone everyone is nice and is trying to help you answer your questions. The store itself is very cozy and clean...smelling soooo good. :-)
No pushy sales person. Prices are outstanding. A must go to store if your looking for a unique Zippo lighter or rare incessant.
Jason Trahan
Very helpful and great selection
K D A
I've bought a couple cases for pipes I got for Christmas presents and they're always helpful whenever I come here.
Robin Lynn
I go into the store employees are kind
But if I need information over the phone I'm greeted with being put on hold. Then an enployeenthat sounds annoyed and doesn't want to be there. Very rude in tone. Thank you for helping me with the short answers I got. Answers to question
"Do you carry Puff or Pop bars?"
Yes (well which one I shouldn't have to ask you should give the information)
Well how much is.... (didn't get done with my sentence)
$9
First things first you don't interrupt even if you know the answer. That is extremely rude
You need to train your employees in phone etiquette.
L4545 Zoe
Save your money and go to cloud 9. These guys got a scheme going on, they'll sale you products that temporary works and hit you with the no refunds/exhange policy. I brought a battery for my cart and i literally use it for 30 seconds and the light was flashing meaning the battery was low. Cool no problem right? I should charge it and it should work right? Wrong it was fully charged the light was green, took it out the charger and try to press the button still flashing red.Took it to the store and they troubleshoot it and everything.AND THEIR RESPONSE WAS TO CALL THE MANUFACTURER AND SEE IF ..IF I CAN GET ANOTHER ONE FOR FREE. Basically they not responsible if the items they sale you works or not. They just want your money.I hope this place shuts down.