SuperNova Smoke Shop #5

I will no longer be giving my business to this place. Aside from the two photos I attached. I went in previously about a month prior. With the same coupon 10 off 30. Sent to me the day before I went in. I went in to get my items, and was told I couldn't use that because they had a sale going on in the store. I asked when did the sale start? Two days ago, I was told. I said, I was sent this yesterday so why is this being sent to me and it's not going to be valid. With no really firm answer. I'm seeing a owner who is greedy. I know what most shops pay wholesale for some of their items they stock. They charge retail and higher than most shops around town. And now it looks like they're trying to keep their way out of the previous 10 off 30 and going to 10 off 60. And the only employee in that shop that's good is the white gentleman with the beard.

It was great going in today. Too much glass to choose from, said no one ever!! Lol.. The associate was super knowledgeable and really patient with me. Will be back soon

I used to love this place, but I have had several bad experiences lately and I will not return there anymore. So basically I went into the store looking for a wind resistant lighter. As the guy was showing me the lighters I noticed that the first three did not even work and he put them all back on display like no big deal (red flag I should have noticed right away). Finally after he found one that worked, I purchased the $20 lighter and went home. After I got home I used it twice and it stopped lighting, so the next day I took it back and the lady there refilled it and I left (why are they selling lighters with no fluid?). A few days later it stopped lighting AGAIN, so I brought the lighter back in and the guy could not figure out what was wrong with it and literally told me there is nothing he can do and when I asked if I can just swap it out he said there are no exchanges and all sales are final. So this place basically sells broken things and then tells us there are no exchanges. NOT TO MENTION, another time I was in there my girl wanted candy and the candy was 5 months expired!!! Don’t believe me go look for yourself. BUT WAIT THERES MORE!! another time I purchased a book with a secret lock in it and after the first week, the pages started falling out of it!!! This place is a HUGE RIP OFF with their cheap, broken/expired products. TRIPLE CHECK EVERYTHING YOU BUY THERE!!!!!!

This is my favorite SuperNova in all of San Antonio. I’ve been a supporter of them for years and was really excited about this location opening up. The staff is great. Products are great. Always a pleasure getting the best service here <3

Went to get glass for my boyfriend's birthday. Customer service was excellent. We left the store extremely satisfied with our purchase. They have the best products for the best prices, compared to nearby smoke shops. Definitely recommend this store!

Always have been the best! Great Customer Service and they are always reliable. Even during the Snow Storm of 2021. Lone location stayed open. God bless them!

Huge selection. Found something we'd been looking for for many years

Will never shop here again, total bait and switch. They will split up a product designed to be sold as a 2 pack and still charge the premium price for half the product even though the will give you the container that should contain both without telling you they are only giving you half. Very deceptive business practices and then will lie when you call them out on it 😡😠 if you care about your money shop somewhere else there are plenty of better places to spend your hard earned cash

Place is perfect with great people and plenty of selections of all sorts of things. I really enjoy stoping by every time I am in the area!

They have a lot of stuff. I am glad they were able to provide a mesh coil for my RPM 40. The selection of E-juice is also to most varied I have seen so far.