Review of Mad Hatter's Hide Away smoke shop
Mad Hatter's Hide Away smoke shop: A Wonderland for Smokers
Mad Hatter's Hide Away smoke shop is a popular destination for smokers in Rochester, New York. The shop offers a wide range of tobacco products, including cigars, vaporizers, and wellness products. The shop is located at 2334 Culver Rd, Rochester, NY 14609, and is open seven days a week.
Service Options
The shop offers several service options, including curbside pickup, in-store pickup, and in-store shopping. However, delivery is not available. Customers can choose the service option that best suits their needs.
Accessibility
The shop is wheelchair accessible, with a wheelchair accessible entrance and parking lot. This makes it easy for customers with disabilities to access the shop.
Planning
Customers who are in a hurry can visit the shop for a quick visit. The staff is knowledgeable and can help customers find what they need quickly.
Payments
The shop accepts debit cards, credit cards, and NFC mobile payments. This makes it easy for customers to pay for their purchases.
Product Selection
Mad Hatter's Hide Away smoke shop has a wide range of tobacco products, including cigars, vaporizers, and wellness products. The shop also has a great selection of glassware and smoking accessories. Customers can find everything they need for their smoking needs at the shop.
Customer Service
The staff at Mad Hatter's Hide Away smoke shop is friendly and knowledgeable. They are always willing to help customers find what they need and answer any questions they may have. Customers appreciate the excellent customer service they receive at the shop.
Customer Reviews
Customers have left positive reviews for Mad Hatter's Hide Away smoke shop. They appreciate the great selection of products, knowledgeable staff, and excellent customer service. Customers also enjoy the sensory experience of the shop, with its sights and smells. Some customers have been visiting the shop for years and appreciate the personal touch of the staff remembering them and saying hello.
Please note that the business's website and contact information have not been included in this description.
From the business
"Mad Hatter's Hideaway is Rochester's #1 Smoke Shop! We carry the best cigars, vape, CBD, and tobacco products. We also have Rochester's largest selection of glass, featuring local glass artists and the most popular brands worldwide!"
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Curbside pickup
- In-store pickup
- In-store shopping
Mad Hatter's Hide Away smoke shop Reviews - 413
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Abby Davis
the people who work there are always super helpful and nice, awesome selection, my favorite smoke shop in roc!
john sanna
We needed 200 cigars for a charity golf tournament last minute after another company could not provide them. The owner was able to accommodate us with very short notice without any fuss and provided premium quality cigars at a very reasonable price. He even ended up donating to the charity! I would definitely recommend him for all of you cigar needs.
Adam Mitchell
Knowledgeable staff that always takes the time to make sure the clientele understands what they're getting.
Shari Costanzo
Great staff, very helpful, you should get in line at the register if you need assistance! I went in before father's day for cigars with a coupon for a % off and free cigar cutter. They helped me find some awesome cigars and told me to keep the coupon for next time! My Cuban boyfriend loved the cigars!
Danielle Scott
The staff are all extremely knowledgeable about the different vape products that they carry. The prices are fantastic. The staff and owners are fun. It's just a really fun store with nice people and all sorts of cool things.
Alaina Grasta
This is my go to head shop...they have everything (bowls, lighters, amazing high end glassware, cigars and pipes, all sorts of vape cartridges and batteries, huge CBD supply, incense, candles...you get the picture!) and besides all that if they don’t have something you are looking for they are very accommodating and will likely add it to there next order of shipments. This is a true family owned business, and you will often find the owners themselves there! I’ve been coming here since they opened and have literally never once had a bad experience. In fact my whole family comes here- we love them and there business! Proud to be supporting small business, and glad it’s right around the corner!
Terry Coleman
Neighborhood-friendly stop for smokers with some of the best customer service in town. Donell made me laugh AND was genuinely helpful. Sorry if I spelled the name wrong bru! Thank you!
Jennifer Carey
Always satisfied with everything the do and sell! Lowest prices around and freshest products around! Also customer service is amazing if there is ever and issue they ALWAYS work with you to make it right! Only smoke shop I will spend even $1 in!
Steve Lynch
Kind, knowledgeable and helpful staff. Incredible selection of American made glass - perfect for any budget! This shop has anything and everything you could need.
Barb Hassett
I always find them to be very knowledgeable and helpful when picking out a cigar. They have tons of things to look at so it would be easy to get lost if you didn't have someone to help you unless you really know what you're looking for. I do recommend them.